Olabisi Falana
Greenock,United Kingdom
Summary
Diligent and self-motivated care worker who is empathetic and understanding, with a strong dedication to care for others. Has a good working knowledge of the Care Quality Commission's
regulatory framework and the Health and Social Care Act, as well as Health and Safety law relevant to the job. Has undertaken a workplace training courses in Health, Safety and Care (e.g manual handling) in addition to professional qualifications. Has skilled at caring for elderly and people with mental and physical disabilities. Able to carry out meal preparation, personal care and administer medication with precise accuracy. Pays attention to detail and good written and verbal communicator. Excellent team worker, punctual, hard-working, and
physically fit. Has own car and able to work across multiple sites as well as according to varied shift pattern.
Overview
5
5
years of professional experience
4045
4045
years of post-secondary education
Work history
Support worker
Cottage Care Services Scotland Ltd
Greenock, Inverclyde
09.2024 - Current
- Assisted with personal care activities such as bathing, dressing and washing consistently demonstrating respect for privacy and maintaining dignity in all circumstances while promoting positive health and hygiene.
- Prepared nutritious meals that met special dietary needs of service user.
- Administered medication according to schedule, and record keeping promoting optional health outcomes.
- Assisted in housekeeping duties to maintain a clean, safe environment and support service users health and wellbeing.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service users confidence through social and community interaction.
- Provided companionship during outings contributing to an active social life of the service users.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Observed and reported on service user progress to the manager, addressing concerns and suggesting appropriate action.
Support Worker
C&S Recruitment Agency Nursing and Care Services
Glasgow, Lanarkshire
10.2023 - 09.2024
- Assisted with personal care activities such as bathing, dressing and washing consistently promoting health and good hygiene.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented services users behaviours, activities and development, aiding appropriate care plan management.
- Ensure a safe and comfortable environment for service users adhering to infection.
Healthcare support worker
Mercy Health Medical Center Nigeria
Lagos, Nigeria
01.2023 - 09.2023
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Provided companionship and emotional support to distressed or lonely patients.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to senior professional health teams.
- Practised infection control standards to maintain patient health and safety.
- Maintained confidentiality and compliance standards for optimised patient care.
Customer Support Intern
SMT Digital Ltd, Nigeria
Lagos, Nigeria
06.2020 - 06.2022
- Enhanced customer service by answering over 50 inbound calls and solving queries promptly.
- Managed daily email correspondence, ensuring swift response times.
- Handled variety of customer complaints, achieved satisfactory resolutions.
- Assisted sales team with technical presentations and after sales support.
- Built and maintained customer trust by ensuring ongoing communications until resolution.
- Updated and improved web pages for relevancy and accuracy.
- Maintained office supplies inventory, reducing overhead costs.
- Expedited problem resolution with close attention to client needs.
- Improved inter-department communication by organising meetings and schedules appointments for senior executives.
- Documented meeting minutes, enabling effective follow-up actions.
- Performed regular system backups, securing important company information.
- Handled sensitive data confidentially to uphold privacy standards.
Education
Master of Science - Marketing
University of Strathclyde
Glasgow/ Scotland UK Sep 2023 - 09.2024
Bachelor of Technology - Accounting
Ladoke Akintola University of Technology
Ogbomosho, Nigeria Nov 2014 - 11.2019
Skills
- Communication proficiency
- Time efficiency
- Care management
- Record-keeping
- Meal preparation
- Infection control practices
- Adaptability
- Record keeping accuracy
- Safeguarding protocols
- Respect for diversity
- Health and Safety Compliance
Languages
English and Native language
Fluent
References
References available upon request.
Timeline
Support worker
Cottage Care Services Scotland Ltd
09.2024 - Current
Support Worker
C&S Recruitment Agency Nursing and Care Services
10.2023 - 09.2024
Healthcare support worker
Mercy Health Medical Center Nigeria
01.2023 - 09.2023
Customer Support Intern
SMT Digital Ltd, Nigeria
06.2020 - 06.2022
Master of Science - Marketing
University of Strathclyde
Sep 2023 - 09.2024
Bachelor of Technology - Accounting
Ladoke Akintola University of Technology
Nov 2014 - 11.2019
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