Ola Komolafe
Project Support Analyst
Leeds,West Yorkshire
Summary
Experienced Project Support Analyst with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project management planning and deployment. Results-oriented Project Coordinator highly talented in overseeing schedule, materials and project management. Operate effectively in busy, deadline-oriented settings and work well with all stakeholders. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Instrumental Project Support Analyst bringing 3 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Project Support Analyst
Dwelling at Ease
London, Notting Hill
03.2023 - Current
- Devised test plans to validate accuracy of IT projects.
- Generated reports for IT project progress and performance.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Assisted network administrators with configuring, maintaining, monitoring and backing up local servers.
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
- Identified and implemented cost-saving measures in IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Created and implemented contingency plans to address potential risks.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation.
- Networked computers and routers to enable communication and information sharing.
- Troubleshot and resolved system related issues in real-time to minimize operational down time.
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
Project Administrative Assistant
Portsbridge Educational Services
Portsmouth, Hampshire
01.2023 - 03.2023
- Performed research to collect and record industry data.
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Student Administrator
University of Portsmouth
Portsmouth, Hampshire
06.2015 - 10.2022
- Kept filing, administration and recordkeeping up to date.
- Screened student's qualification to ensure they meet the standard threshold of their chosen course
- Took and distributed detailed admin meeting minutes.
- Established warm, welcoming reception areas to provide positive first impressions for open days.
- Answered telephone and email enquiries promptly, signposting requested information.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Prepared professional business correspondence on behalf of senior staff and organization.
- Scheduled interviews for courses that require an interview before an offer is given.
- Answered any quarries students may have about my institution before a decision can be made by students
Exam Invigilator
Peter Symonds College
Winchester, Hampshire
04.2018 - 01.2019
- Facilitated statistical moderation by accurately recording candidate data with Speedwell software.
- Optimized exam conditions and ensured clear exam questions, improving average exam scores by 10%.
- Prevented unauthorized access by verifying ID documentation and recording all student information.
- Trained 3 new invigilators in ID check procedures, increasing sign-in efficiencies by 30%.
- Improved student concentration by removing distractions, retrieving mobile phones and monitoring venue traffic.
- Maximized Exams Officer's productivity by assisting in the preparation of exam venues and papers.
- Minimized exam disruptions by handling student queries in quiet, unobtrusive manner.
- Promoted correct exam conduct, verifying student adherence to school regulations at all times.
- Personalized instruction and personal mentoring based on individual strengths and abilities.
Education
Foundation Degree in Science - Psychology & Childhood Development
University of Winchester
Winchester 09.2017 - 11.2018
Foundation Degree in Science - BSc (Hons) Mental Health Nursing
University of Portsmouth
Portsmouth 09.2019 -
Diploma of Higher Education - Health & Human Science
Highbury College
Portsmouth 09.2016 - 07.2017
Skills
- Project Management
- Client care focused
- Problem-solving
- Google Workspace
- Leadership
- Time management
- Public relations
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The gateway to life is very narrow, and the road is difficult that only a few ever find it
Matthew 7:14
Timeline
Project Support Analyst
Dwelling at Ease
03.2023 - Current
Project Administrative Assistant
Portsbridge Educational Services
01.2023 - 03.2023
Foundation Degree in Science - BSc (Hons) Mental Health Nursing
University of Portsmouth
09.2019 -
Exam Invigilator
Peter Symonds College
04.2018 - 01.2019
Foundation Degree in Science - Psychology & Childhood Development
University of Winchester
09.2017 - 11.2018
Diploma of Higher Education - Health & Human Science
Highbury College
09.2016 - 07.2017
Student Administrator
University of Portsmouth
06.2015 - 10.2022
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