Ola Komolafe
York
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Project Support Analyst
Dwelling at Ease
01.2021 - Current
- Devised test plans to validate accuracy of IT projects.
- Generated reports for IT project progress and performance.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Assisted network administrators with configuring, maintaining, monitoring and backing up local servers.
- Trained personnel on use of IT tools and applications.
- Identified and implemented cost-saving measures in IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Created and implemented contingency plans to address potential risks.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation.
- Networked computers and routers to enable communication and information sharing.
- Troubleshot and resolved system related issues in real-time to minimize operational down time.
Administrative Assistant
Portsbridge Educational Services
03.2016 - 01.2021
- Performed research to collect and record industry data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Mental Health Nursing
University of Portsmouth
Portsmouth07.2025
Access To Higher Education - Health & Human Science
Highbury College
Portsmouth07.2017
Skills
- Design Changes
- Shop Drawing
- Business Controls
- Electronic Filing System
- Group Management
- Incident Escalation
- Performance Monitor
- Project Requirements
Timeline
Project Support Analyst
Dwelling at Ease
01.2021 - Current
Administrative Assistant
Portsbridge Educational Services
03.2016 - 01.2021
Bachelor of Science - Mental Health Nursing
University of Portsmouth
Access To Higher Education - Health & Human Science
Highbury College
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