OLA DISU

Responsible for planning, executing, and monitoring projects that support the company's last-mile delivery business. These include projects to improve the efficiency of delivery routes, develop new delivery services, or expand into new markets.

• Develop and manage project plans, including timelines, budgets, and resource allocations
• Identify and mitigate risks
• Track and report on project progress
• Manage and coordinate the work of team members
• Communicate with stakeholders and keep them updated on project progress
• Ensure that projects are completed on time, within budget, and to the required quality standards

• Developed and implemented merchandising strategies to further promote products and enhance the customer experience store
• I managed and worked with a team of visual merchandisers to create and install displays, create vision boards, conduct competitor surveys and also to develop and maintain the standard of the brand as a whole
• Worked with the stakeholders, cross- functional teams, various vendors and other marketing agencies and over saw the implementation and management of e-commerce projects
• For example, launching of new products, creating and executing marketing campaigns and also the in house wed designs
• Involved in the implementation of new projects, new store openings one being the Zara Westfield branch, this involved drawing up and updating new store layouts by creating the ideal customer journey in advance and then matching to the floor plan created, ordering the needed fixtures and finishing by working closely with the architecture team, contractors and design vendors
• I was also in charge of mobilising different teams from stores all over the region to ensure there was enough man power to get the project done in time for opening, I had to draw up schedules, times and shift patterns for each individual staff member that was brought in on the projects and I worked with the logistics team at our head office to ensure the staff were able to commute to the warehouse when and where they were needed.

• Managed and oversaw budget and hours allocation across the three departments, when new campaigns were launched I was responsible for making sure each department had the right amount of hours to meet the target I set I did this by identifying all of the costs that would be associated with the campaign, looked at previous campaigns, what we learnt and what we know has worked in the past and I created contingency plans for any unexpected costs and or issues
• Liaised with product managers and buyers based in Spain on a weekly basis to review store budgets and to ensure that we stay on track, these stand-up calls were also a chance to get feedback and to give a progress report
• Where we launched new products and campaigns on a weekly basis in store communication needed to be consistent and concise and this was also the way I managed to align the business goals with the budget we were given
• Managed the Recruitment across the three departments, I was responsible for identifying qualified candidates, screening potential candidates along with my most senior managers
• I would create the job descriptions for the roles we intended to hire for and this gave my managers a guideline to follow in other to choose the right people for the role
• Managed online sales and processes in back of house, when launching our in-house online platform, I was responsible for overseeing the development and implementation of the platform into my store
• I had to make sure it was launched on time and also that the staff received the training before had
• I created a separate back of house team that received initial training on order fulfilment, shipping and customer service so when the platform went live the store was ready to go
• Managed deliveries and replacement as a store, as store manager I was responsible for the number of units each department was receiving on a weekly basis
• I Weekly reviews and analysis to review stock levels, profit margins, sales and other environmental factors to make this decision
• I communicated weekly with buyers so they were aware of what orders we would be placing and, in some cases I would have to justify and defend certain decision with regard to units I was ordering
• Managed shrinkages and stocktakes, I was in charge of developing and executing action plans with measurable results after each stock take across the three departments
• Once we identified the root cause I Worked with the lost prevention teams, coordinated with our internal and external security teams and introduced a new loss prevention training program into the store and this enabled us to create solutions to reduce shrinkage
• In the last year we managed to reduce our shrinkage by 20% and the accuracy of the stocktakes in my branch was increased by 7%
• Trained and developed my team
• I was responsible for a total of 150 members of staff and 5 managers, I created training plans for each individual staff covering a variety of topics management, customer service, leadership and operations just to name a few
• I managed each manager using an online in-house platform where I would input progress reports and feedback, I also had weekly sit downs with each manager to discussed the next steps of their training and development and upon successfully completing their training then are then equipped with the tools and resources to train the team in their various departments.