Ola Akande
Stanwell,SRY
Summary
Aspiring project manager with a solid background in business and marketing, paired with hands-on experience in leadership, team management, and process optimization across diverse industries. Skilled in analytical thinking, problem-solving, and operational efficiency, seeking to leverage these capabilities in a trainee project management role.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Security Manager
Heathrow Airport
02.2023 - 10.2024
- Supervised team of 50+ staff, providing regular training every 3 months on security protocols, operational efficiency, and compliance
- Led team to manage daily passenger flows of 500-1500 individuals, ensuring smooth operations
- Implemented new workflows to reduce passenger wait times by 15% through effective resource allocation and process improvements
- Managed daily security operations, making sure all procedures were compliant with airport standards
- Conducted daily risk assessments, responding to 50+ incidents monthly
- Developed emergency plans and handled security breaches with prompt decision-making
- Prepared detailed reports for senior management and coordinated with various airport authorities to ensure consistent communication during emergencies or incidents.
- Ensured utmost security by implementing rigorous surveillance systems.
- Developed comprehensive emergency response plans for improved safety measures.
- Identified potential security risks, enhanced overall company protection.
Universal Credit Assistant Manager
Blue Arrow
11.2021 - 08.2022
- Managed caseload of 300 clients weekly, ensuring timely benefit distribution and 100% compliance with government policies
- Developed data-driven insights to improve service delivery
- Led team of 10, optimizing workflow and reducing processing times by 20%
- Regularly conducted training and support for team members, helping them improve their performance
- Conducted 50+ client consultations weekly, auditing cases, analysing data, and creating monthly reports to track performance
- This insight helped improve team's overall effectiveness
- Successfully resolved 95% of client complaints, developing solutions that addressed their concerns while maintaining policy compliance.
- Created positive work environment, resulting in higher employee morale.
- Coordinated with management on operational issues providing solutions for better efficiency.
Client Services Manager
Sitel
09.2020 - 10.2021
- Supervised team of 10 responsible for COVID-19 track and trace efforts
- Ensured adherence to government protocols and maintained strict quality control in data collection
- Meticulously tracked and categorized data related to COVID-19 cases, ensuring that all information was accurate and actionable
- Provided clear guidance to individuals affected by COVID-19, explaining policies and procedures with empathy and clarity.
Warehouse Operative
Amazon
05.2020 - 08.2020
- Worked in a fast-paced environment, ensuring packages were processed and dispatched efficiently within 9-hour shifts
- Prioritized tasks to ensure timely deliveries
- Focused on preventing damaged goods from being shipped, contributing to high customer satisfaction.
Sales Assistant
Subway
09.2019 - 03.2020
- Worked in a high-pressure environment, handling multiple customer orders simultaneously while ensuring accuracy and customer satisfaction
- Maintained cleanliness and hygiene standards, adhering to strict industry protocols.
Education
Business & Marketing - Business
Coventry University
Coventry06.2025
Skills
- Strategic Planning
- Market Research & Analysis
- Project Management
- Financial Analysis & Sales Strategies
- Proficient in Microsoft Office, Google Analytics, CRM, and social media management
- Leadership & Team Management: Proven ability to lead diverse teams, train staff, and drive performance improvements
- Analytical Thinking & Strategic Planning: Skilled in data analysis, market research, and planning, providing a foundation for strategic project decisions
- Problem-Solving & Risk Management: Experienced in troubleshooting operational challenges and mitigating risks through careful analysis and proactive strategies
- Communication & Stakeholder Engagement: Strong written and verbal communication skills, adept at managing relationships with stakeholders and team members alike
- Process Optimization & Operational Efficiency: Demonstrated experience in refining workflows, improving processes, and ensuring resources are allocated effectively
- Time Management & Multitasking: Capable of managing multiple priorities in high-pressure environments, ensuring tasks are completed on time and to a high standard
- Attention to Detail & Quality Assurance: Committed to maintaining high standards of quality, with a focus on accuracy and precision in every task
Custom
Available upon request.
Timeline
Security Manager
Heathrow Airport
02.2023 - 10.2024
Universal Credit Assistant Manager
Blue Arrow
11.2021 - 08.2022
Client Services Manager
Sitel
09.2020 - 10.2021
Warehouse Operative
Amazon
05.2020 - 08.2020
Sales Assistant
Subway
09.2019 - 03.2020
Business & Marketing - Business
Coventry University
Similar Profiles
Rayan AkbarallyRayan Akbarally
Security officer at Heathrow AirportSecurity officer at Heathrow Airport
Muhammad ShafaeMuhammad Shafae
Security Officer at Heathrow AirportSecurity Officer at Heathrow Airport
SHAN ARSHAKSHAN ARSHAK
Customer Service Assistance at HEATHROW AIRPORTCustomer Service Assistance at HEATHROW AIRPORT
Jamie MatthewsJamie Matthews
Security Resource Allocator at Heathrow AirportSecurity Resource Allocator at Heathrow Airport
Vikas BhasinVikas Bhasin
Site manager at Neilcott construction ltdSite manager at Neilcott construction ltd