Oksana Lastovskaite
Solihull,West Midlands
Summary
Highly motivated and responsible individual with a key detail towards innovative approach to maximize results. Hardworking and highly experienced in public dealing, customer service managing and problem solving. Graduated with Bachelor degree in Business with Economics gaining necessary skills such as analytical thinking, deadline management, efficiency, and increased work productivity.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Assistant manager
ASK Italian
Birmingham / Stratford upon Avon, United Kingdom
2024.10 - 2026.03
- Company overview: a restaurant chain offering variety of Italian food.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Participated in annual stock count, identified discrepancies.
- Implemented company policies effectively, maintained high standards of service delivery.
- Cultivated strong relationships with clients to secure repeat business.
- Managed team of 20+ employees by implementing all neccesarry training.
- Been allocated as Holding General Manager when General Manager was away.
- Created and shared weekly reports on the team development, training required and overall team wellness.
- Covered in different restaurant which gave a great opportunity to learn and adapt to new team and environment within a day.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
Supervisor
Second Cup
Birmingham, United Kingdom
2024.07 - 2024.10
- Company Overview: A Canadian restaurant chain, coffee retailer, and roaster
- Managed a team of employees to ensure daily operations run smoothly
- Provided exceptional customer service and resolved any issues that arose
- Created reports and analyzed data to make informed business decisions
- Delegated tasks appropriately, achieved balanced workload among team members.
Assistant manager
Tortilla
Newcastle Upon Tyne, United Kingdom
2019.01 - 2024.07
- Company Overview: A restaurant chain offering a variety of Mexican food
- Managed daily operations and coordinated scheduling for staff
- Performed performance evaluations and provided feedback for improvement
- Resolved customer complaints and ensured customer satisfaction
- Collaborated with other department managers to streamline processes and improve efficiency
- Designed and implemented training to further develop staff based on business goals.
Education
Accounting Level 2&3 - Accounting
E-careers Ltd
Birmingham 2024.05 - 2025.04
Bachelor of Arts - Business With Economics
Northumbria University
Newcastle Upon TyneHigh School Diploma - Visual Advertisement Design
VTVPMC
LithuaniaEste Academy
Skills
- Proficient in MS Office
- Time management
- Customer Service
- Excellent Communication
- Adaptability
- Problem-solving
- Teamwork
- Creativity
- Leadership
- Interpersonal skills
- Work ethic
- Attention to detail
Certification
Bachelor degree in Business with Economics
Languages
English
Lithuanian
Russian
Spanish
Web
https://www.linkedin.com/in/oksana-lastovskaite-4a4897200/
Hobbies
Content creation
Videography
Languages
2,6,6,6
References
References available upon request.
Timeline
Assistant manager
ASK Italian
2024.10 - 2026.03
Supervisor
Second Cup
2024.07 - 2024.10
Accounting Level 2&3 - Accounting
E-careers Ltd
2024.05 - 2025.04
Assistant manager
Tortilla
2019.01 - 2024.07
Bachelor of Arts - Business With Economics
Northumbria University
High School Diploma - Visual Advertisement Design
VTVPMC
Este Academy