Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Oksana Lastovskaite

Birmingham

Summary

Highly motivated individual with a key detail towards innovative approach to maximize results. Hardworking and highly experienced in public dealing, customer service supervising and problem solving. Graduated with Bachelor degree in Business with Economics gaining necessary skills such as analytical thinking, deadline management, efficiency, and increased work productivity. Currently studying AAT Accounting course, due to finish April 2025.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Supervisor

ASK Italian
Birmingham, United Kingdom
10.2024 - Current
  • Company overview: a restaurant chain offering variety of Italian food.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Improved team efficiency by implementing new scheduling practices.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Delegated tasks appropriately, achieved balanced workload among team members.

Supervisor

Second Cup
Birmingham
07.2024 - 10.2024
  • Company Overview: A Canadian restaurant chain, coffee retailer, and roaster
  • Managed a team of employees to ensure daily operations run smoothly
  • Provided exceptional customer service and resolved any issues that arose
  • Created reports and analyzed data to make informed business decisions

Food Assistant

Fenwick Ltd
Newcastle Upon Tyne
07.2022 - 05.2024
  • Company Overview: Premier department store, Fenwick offers some of the finest shopping around
  • Resolved customer complaints and issues in a professional manner
  • Collaborated with kitchen staff to ensure timely delivery of food orders
  • Trained new staff members on company policies and procedures

Assistant manager

Tortilla
Newcastle Upon Tyne
01.2019 - 07.2022
  • Company Overview: A restaurant chain offering a variety of Mexican food
  • Managed daily operations and coordinated scheduling for staff
  • Performed performance evaluations and provided feedback for improvement
  • Resolved customer complaints and ensured customer satisfaction
  • Collaborated with other department managers to streamline processes and improve efficiency
  • A restaurant chain offering a variety of Mexican food
  • Designed and implemented training to further develop staff based on business goals.

Education

Accounting Level 2&3 - Accounting

E-careers Ltd
Birmingham
05.2024 - 04.2025

Bachelor of Arts - Business With Economics

Northumbria University
Newcastle Upon Tyne
07.2023

High School Diploma - Visual Advertisement Design

VTVPMC
Lithuania
07.2018

Skills

  • Proficient in MS Office
  • Time management
  • Customer Service
  • Excellent Communication
  • Adaptability
  • Problem-solving
  • Teamwork
  • Creativity
  • Leadership
  • Interpersonal skills
  • Work ethic
  • Attention to detail

Certification

Bachelor degree in Business with Economics

Languages

English
Fluent
Lithuanian
Native
Russian
Native
Spanish
Elementary

Hobbies

Content creation

Videography

Timeline

Supervisor

ASK Italian
10.2024 - Current

Supervisor

Second Cup
07.2024 - 10.2024

Accounting Level 2&3 - Accounting

E-careers Ltd
05.2024 - 04.2025

Food Assistant

Fenwick Ltd
07.2022 - 05.2024

Assistant manager

Tortilla
01.2019 - 07.2022

Bachelor of Arts - Business With Economics

Northumbria University

High School Diploma - Visual Advertisement Design

VTVPMC

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Oksana Lastovskaite