Oksana Khyliuk
Ilford,UK
Summary
Polished and discreet Front of House Receptionist with experience in a high-end private members’ club in London. Trusted to manage first impressions for UHNW members and guests, handle sensitive information with absolute discretion, and deliver calm, confident service in fast-paced luxury environments, known for emotional intelligence, composure, and an intuitive understanding of elite hospitality standards.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Home House Private Members’ Club
London, UK
03.2025 - 12.2025
- Welcomed members and high-profile guests with warmth, confidence, and discretion
- Oversaw front desk operations, reservations, and access permissions
- Liaised closely with management, security, and floor teams to ensure seamless service
- Handled confidential information with integrity and professionalism
- Maintained impeccable front-of-house presentation at all times
Waitress
Wildwood Restaurants
Northampton, Northamptonshire
07.2023 - 07.2024
- Delivered calm, attentive service in a high-volume environment while maintaining discretion, warmth, and precision at all times.
- Anticipated guest needs through careful observation, ensuring a smooth and unintrusive dining experience.
- Worked closely with kitchen and floor teams to uphold timing, presentation, and service standards under pressure.
- Built rapport with returning guests through understated personalisation, contributing to repeat visits and guest satisfaction.
Education
Bachelor - Philology
National Aviation University
Ukraine 09.2018 - 06.2022
Skills
- Front of House & Reception Management
- Member & Guest Experience (UHNW clientele)
- Absolute Discretion & Confidentiality
- Luxury Service Standards
- Reservation & Access Control
- VIP Guest Liaison
- Telephone & Email Etiquette
- Conflict Management & Calm Under Pressure
- Attention to Detail & Presentation
- Team Collaboration in High-End Environments
Accomplishments
- Acted as first point of contact for members, guests, and VIP visitors in an exclusive private members’ club
- Maintained strict access control, ensuring privacy and discretion aligned with club culture
- Managed reservations, guest lists, and member enquiries with accuracy and professionalism
- Recognised for calm handling of high-pressure situations and demanding clientele
- Consistently delivered a refined, composed presence aligned with luxury brand values
Languages
English
Advanced
Ukrainian
Native
Russian
Fluent
Timeline
Receptionist
Home House Private Members’ Club
03.2025 - 12.2025
Waitress
Wildwood Restaurants
07.2023 - 07.2024
Bachelor - Philology
National Aviation University
09.2018 - 06.2022