Oksana Bench

• Process high volume financial transactions within a regulated gaming environment
• Perform daily reconciliations and ensure transactional accuracy across multiple payment methods
• Maintain strict documentation and control procedures to support audit readiness
• Support daily monitoring of financial activity to ensure assets are maintained at required operational levels

• Supported onboarding of newly registered customers by reviewing profiles and engagement patterns
• Assisted with identifying customer segments and behavioural trends to support tailored engagement
• Worked closely with multiple internal departments to support smooth operational and customer flow
• Maintained accurate records of customer interactions and engagement insights

• Supported month end reporting processes including revenue tracking and margin analysis
• Coordinated invoicing, pricing updates, and commercial data validation
• Worked closely with finance teams to ensure ledger accuracy and resolve billing discrepancies
• Analysed sales and pricing data using advanced Excel to support management reporting
• Assisted in preparation of performance reports and commercial summaries

• Contributed to pricing analysis by reviewing client account data, margins, and usage patterns to support commercial decision making
• Supported pricing adjustments and account level revenue optimisation in collaboration with Sales and Leadership teams
• Assisted in preparation of monthly performance and revenue reports for management review
• Coordinated billing validation and revenue tracking to ensure accurate reporting outputs
• Worked cross functionally with Sales, Finance, and Operations to align pricing, invoicing, and revenue data
• Supported reconciliation of CRM revenue data against invoicing and operational outputs

• Owned full client lifecycle from lead qualification and outreach to onboarding and account management
• Managed inbound and outbound client communication across EMEA markets
• Maintained accurate CRM records, documentation, and compliance standards
• Supported upsell and retention activities through relationship driven account management
• Worked cross functionally with compliance and operations teams in a regulated environment

• Owned the full client lifecycle from lead qualification and onboarding to account management and retention

• Managed inbound and outbound client communication across international markets

• Maintained CRM systems, pipeline tracking, and customer data accuracy

• Collaborated with cross-functional teams to deliver client-focused solutions and improve customer satisfaction