OKIEFE BLAKE
Worcester,United Kingdom
Summary
Detail-oriented professional with strong expertise in time management, record-keeping proficiency, and advanced Microsoft Office skills, including Word, Excel, PowerPoint, and spreadsheets. Adept at delivering exceptional customer service through interpersonal communication skills while maintaining professionalism and integrity. Committed to leveraging organisational abilities to support operational efficiency and foster positive client relationships.
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
Work History
Warehouse Operative
Menzies Distribution Limited
Droitwich, United Kingdom
10.2024 - 02.2025
- Picking and Packing
- Keeping Records
- Scanning
- Sorting
Batch Control Officer, Taxpayer Service Officer, Junior Compliance Officer & Revenue Collection Officer
Tax Administration Jamaica
02.2019 - 07.2024
- Errors identified, recorded and corrected on documents
- Notify Customers of errors
- Send batch and data
- First contact for customers and Delivered Outstanding customer service by addressing inquiries face to face or telephone, resolving issues and enhancing client satisfaction
- Maintain accurate records of client information, Service provision and facilitating effective follow up
- Maintain confidentiality of customers information in compliance with data protection regulations
- Collecting revenue from past due accounts, coordinating sustainable payment arrangement to encourage remittance
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism
- Navigated different debt collection system and method
- Assist with business queries on compliance related matters, acting as subject matter expert
- Conduct regular internal audit to identify compliance risk
- Observed business operation to evaluate standard and compliance
- Document compliance issues or inappropriate business practices for legal purpose
- Visit businesses to carry out quality inspection and risk assessment
Education
Bachelors of Science - Business Administration (Marketing Major)
Montego Bay Community College
Montego Bay Jamaica 04.2001 - 09.2022
Skills
- Time Management Proficiency
- Microsoft office skills (Word, excel, power point & spreadsheet)
- Interpersonal Communication skills
- Professionalism and Integrity
- Record keeping and Proficiency
- Customer Service Oriented
Custom
Playing Team Sports
Timeline
Warehouse Operative
Menzies Distribution Limited
10.2024 - 02.2025
Batch Control Officer, Taxpayer Service Officer, Junior Compliance Officer & Revenue Collection Officer
Tax Administration Jamaica
02.2019 - 07.2024
Bachelors of Science - Business Administration (Marketing Major)
Montego Bay Community College
04.2001 - 09.2022
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