Nkeiruka Precious Okolie
Luton,Bedfordshire
Summary
An enterprising and enthusiastic individual who is dedicated to the professional care, support, and comfort of both young and senior/elderly individuals, as well as people in need of assisted living and memory care. Patient and personable in responding to resident’s needs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Health care Assistant
Elysium Healthcare (Rhoodwood Hospital)
Hartfield
03.2025 - 01.2026
- Care Planning and Positive Behaviour Support.
- Therapeutic engagement of patients and de-escalation when distressed.
- L1-4 observations according to CAMHS standard
- Accurate documentation of the observation sheet and handover notes.
- Supporting nurses on the ward to organize and run the shifts.
- Patients specific interventions focusing on least restrictive practices.
- Professional table support engagement.
Support Worker
Go-Ahead homes
London
10.2023 - 02.2025
- Supporting young people (16+) residing in semi-independent living and actively engaging and creating positive relationships with the young adults, always maintaining dignity and respect
- CCTV monitor, room checks and fire alarm checks once a week and ensuring the fire exit is always kept clear
- Supporting Young person in learning new skills and gaining Employment, teaching daily living skills such as budgeting, shopping, self-care, personal safety and healthy life choices while developing children's confidence, self-esteem and social skills
- Complete day to day paperwork and write reports, risk assessment and support plans
- Assessing service users' needs and delivering tailored support in accordance with their personal profile, risk assessment, Pathway Plan, progress reports, goals, and objectives.
- To respond to mails and answer site calls in professional manners and take notes on what was discussed in the appropriate call journal
- To attend LAC reviews, Core group meetings and CP meetings if required
- To liaise with local authorities, social workers, children's guardians as well as families and other professionals
- Working with other professionals, such as social workers, doctors, therapists, IROs and police, to ensure consistency of support
- Encourage them to partake in cooking session and other placement activities.
- Improving young people's aspirations through regular 1-to-1 key working sessions, helping them set and achieve personal and educational goals.
- Receiving incoming calls, documenting daily activities, and recording messages in the communication book
Support Worker
Go-Ahead homes
London
10.2023 - 02.2025
- Supporting young people (16+) residing in semi-independent living and actively engaging and creating positive relationships with the young adults, always maintaining dignity and respect
- CCTV monitor, room checks and fire alarm checks once a week and ensuring the fire exit is always kept clear
- Supporting Young person in learning new skills and gaining Employment, teaching daily living skills such as budgeting, shopping, self-care, personal safety and healthy life choices while developing children's confidence, self-esteem and social skills
- Complete day to day paperwork and write reports, risk assessment and support plans
- Assessing service users' needs and delivering tailored support in accordance with their personal profile, risk assessment, Pathway Plan, progress reports, goals, and objectives.
- To respond to mails and answer site calls in professional manners and take notes on what was discussed in the appropriate call journal
- To attend LAC reviews, Core group meetings and CP meetings if required
- To liaise with local authorities, social workers, children's guardians as well as families and other professionals
- Working with other professionals, such as social workers, doctors, therapists, IROs and police, to ensure consistency of support
- Encourage them to partake in cooking session and other placement activities.
- Improving young people's aspirations through regular 1-to-1 key working sessions, helping them set and achieve personal and educational goals.
- Receiving incoming calls, documenting daily activities, and recording messages in the communication book
Reconciliation and Settlement Analyst- Electronic Banking Operations
Keystone Bank Limited
Victoria Island, Lagos
09.2015 - 01.2023
- Ensuring the accurate and timely manner of processing payments to partner banks and clients
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Identified exceptions and aged items and ensured that same are resolved timely.
- Modified the process for bills payments and airtime recharge leading to easy and better reconciliation of the suspense accounts for the value added services (Airtime recharge, mobile data bundles, bills payments).
- Liaising with internal and external parties in ensuring customers’ complaints are resolved adequately and timely.
- Initiation of business improvement processes for the unit.
- Liaising with switching companies and other banks
Reconciliation and Settlement Analyst- Electronic Banking Operations
Keystone Bank Limited
Victoria Island, Lagos
09.2015 - 01.2023
- Ensuring the accurate and timely manner of processing payments to partner banks and clients
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Identified exceptions and aged items and ensured that same are resolved timely.
- Modified the process for bills payments and airtime recharge leading to easy and better reconciliation of the suspense accounts for the value added services (Airtime recharge, mobile data bundles, bills payments).
- Liaising with internal and external parties in ensuring customers’ complaints are resolved adequately and timely.
- Initiation of business improvement processes for the unit.
- Liaising with switching companies and other banks
Customer Relations Executive
Ploncs Nigeria Limited
Lagos
09.2013 - 08.2015
- Creating sales plans to generate revenue.
- Coordinating supply of sales and deliveries
- Build relationships with key employees among clients.
- Set sales and revenue targets and work diligently to meet them.
- Creating, communicating and executing company goals
- Dealing directly with clients and maintaining client information
- Supervising and coordinating purchase and delivery of items
- Analyzing and organizing of company’s data and financial records.
Customer Relations Executive
Ploncs Nigeria Limited
Lagos
09.2013 - 08.2015
- Creating sales plans to generate revenue.
- Coordinating supply of sales and deliveries
- Build relationships with key employees among clients.
- Set sales and revenue targets and work diligently to meet them.
- Creating, communicating and executing company goals
- Dealing directly with clients and maintaining client information
- Supervising and coordinating purchase and delivery of items
- Analyzing and organizing of company’s data and financial records.
Education
Master of Science - Management with Digital Marketing
University of Hertfordshire
02.2023 - 09.2024
Bachelor of Arts - Philosophy
University Of Lagos
Skills
- Developing and implementing specific care plan for individual with physical and mental disability
- Mentoring and actively supporting individuals during their transition to independent living
- Maintaining effective records keeping, communication of activities and reports where needed
- Flexible and dependable, willing to be trained in new skills
- Compassionate, patient, and mature hard worker who inspires and challenges others to excellence
- Clean and organized
- Good with vulnerable individuals
- Organization
- Verbal & Written Communication
- Time Management
- Resourcefulness
- Meticulous
- Anticipates Needs
Certification
- First Aid Certification February 2024
- Certificate in Caregiver Support Services March 2023
- PMVA - Specialist Training in Breakaway July 2023
- Mandatory Health Training July 2023
CAREER HIGHLIGHTS
- Developing and implementing specific care plan for individual with physical and mental disability.
- Mentoring and actively supporting individuals during their transition to independent living
- Maintaining effective records keeping, communication of activities and reports where needed
- Flexible and dependable, willing to be trained in new skills.
- Compassionate, patient, and mature hard worker who inspires and challenges others to excellence.
- Clean and organized.
- Good with vulnerable individuals
Timeline
Health care Assistant
Elysium Healthcare (Rhoodwood Hospital)
03.2025 - 01.2026
Support Worker
Go-Ahead homes
10.2023 - 02.2025
Support Worker
Go-Ahead homes
10.2023 - 02.2025
Master of Science - Management with Digital Marketing
University of Hertfordshire
02.2023 - 09.2024
Reconciliation and Settlement Analyst- Electronic Banking Operations
Keystone Bank Limited
09.2015 - 01.2023
Reconciliation and Settlement Analyst- Electronic Banking Operations
Keystone Bank Limited
09.2015 - 01.2023
Customer Relations Executive
Ploncs Nigeria Limited
09.2013 - 08.2015
Customer Relations Executive
Ploncs Nigeria Limited
09.2013 - 08.2015
Bachelor of Arts - Philosophy
University Of Lagos