Ojuolape KAY-AKINLEYE
Manchester,Greater Manchester
Summary
Talented Director with excellent marketing, customer service and facility oversight skills coupled with more three years of experience. Highly effective and comfortable working with people at all organizational levels.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Economics Teacher
Government College
Plateau
Director
AGOT LIMITED
Lagos
2019.07 - 2022.10
- Oversaw daily operations, and financial management, and ensured compliance with legislation
- Established department heads, contributing to a well-structured organization
- Attracted additional shareholders, expanding the company's ownership
- Secured Lagos State Government as a major client, driving significant revenue growth.
Project Monitor
2019.01 - 2019.06
- Supervised projects from inception to completion
- Expanded client base from five to thirteen, leading to increased staff strength
- Organized training courses for staff, resulting in improved profitability.
Business Development Manager
STRELING RESOURCES LIMITED
Lagos
2018.05 - 2019.01
- Expanded business and diversified clientele
- Increased client base from three to nine through effective proposal writing
- Utilized exceptional customer service skills to drive customer loyalty.
Customer Care Team Leader
GLOBACOM LIMITED
Lagos
2009.07 - 2018.03
- Coordinated and supervised customer care activities
- Ensured exceptional service and satisfaction for walk-in customers
- Escalated unresolved issues to appropriate units for resolution.
Customer Care Representative
2008.06 - 2009.06
- Marketed company products and services
- Generated sales reports and maintained proper transaction records
- Managed customer complaints and forwarded reports to HQ.
Customer Care Consultant
2006.07 - 2008.06
- Assisted in resolving customers' issues using CRM systems
- Utilized CRM systems effectively to build client relationships
- Provided valuable feedback to management for process improvements.
Volunteer
Club of
2005.03 - 2006.03
- Polio Day 2022, Rotary, Oke-Ona Egba (District 9110), at Lagos Food Bank (NGO) for welfare package distribution to widows
- Special Marshall of the Lagos State Traffic Management Authority (LASTMA) for traffic management in children's school
Education
Master of Science - International Marketing
Master of Business Administration - undefined
Bachelor of Science - Education (Economics
Skills
- Technologies:
- Microsoft 365, Canva, Siebel e-Business Solution, Excel
- Business development
- Contract negotiation
- Financial management
- Data collection and analysis
- Business analysis
- Customer service
- High-value project management
- Operations management
- Daily operations
- Project budgeting
- Strategies and goals
- Business administration
- Employee management
- Recruiting and hiring
- Client base development
- Business planning
- Contract management
- Public relations
- Communication skills
- Google Workspace
- Problem-solving
- [Type] Management
- Leadership
- Time management
Certification
Proficiency Certificate in Management (Nigeria Institute of Management - NIM), Gender Inclusivity in Peacebuilding (United States Institute of Peace)
Languages
English
Proficient (C2)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Director - AGOT LIMITED
2019.07 - 2022.10
Project Monitor -
2019.01 - 2019.06
Business Development Manager - STRELING RESOURCES LIMITED
2018.05 - 2019.01
Customer Care Team Leader - GLOBACOM LIMITED
2009.07 - 2018.03
Customer Care Representative -
2008.06 - 2009.06
Customer Care Consultant -
2006.07 - 2008.06
Volunteer - Club of
2005.03 - 2006.03
Economics Teacher - Government College
Hult International Business School - Master of Science, International Marketing
Obafemi Awolowo University - Master of Business Administration,
Obafemi Awolowo University - Bachelor of Science, Education (Economics