Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Oluwateniola Fakoya

Customer Service Adviser
24 Dee Drive, Livingston

Summary

Detail-oriented professional with a proven track record in customer service, process management, and problem-solving, seeking to transition into a Business Analyst role to drive impactful business improvements. Committed to continuous learning and currently studying the BABOK Guide in preparation for the ECBA certification, establishing a solid foundation in business analysis principles. Strong analytical skills, combined with a passion for optimising processes, position me as a valuable asset to any team.

Overview

3
3
years of professional experience

Work History

Customer Service Adviser

aberdeen group plc
Edinburgh
01.2024 - Current
  • Support clients and financial advisers in navigating the platform effectively by providing clear guidance and ensuring a smooth and positive user experience
  • Point of contact for colleagues working with vulnerable clients by promoting empathetic and supportive communication, contributing to consistent and client-focused service
  • Process instructions from direct clients accurately and efficiently, upholding industry standards while maintaining a non-advisory position
  • Collaborate with senior teams to escalate and resolve urgent client needs, such as prefunding requests to improve service delivery
  • Process drawdown requests and respond to pension-related queries, ensuring clear communication and accuracy

International Welcome Team Lead

University of Leeds
06.2023 - 09.2023
  • Presented a friendly first point of contact of the University of Leeds to students
  • Chaperoned first-time international students from Bradford Airport to the University of Leeds
  • Shared helpful tips and answered personal questions from students thereby easing the tension of being in a new place
  • Engaged the children of mature students by playing games with them, offering their parents moments of rest after long travel

Volunteer

Age UK
10.2022 - 05.2023
  • Patiently guided the elderly through their technology challenges
  • Educated the senior citizens on online safety and best practices
  • Inspired the elderly to be less fearful in their approach to technology

Education

International Foundation Year for Engineering

University of Leeds
07.2023

Architecture

University of Lagos
06.2022

undefined

Louisville Girls High School
06.2019

Skills

  • Business analysis

  • Critical thinking

  • Microsoft Office (Excel, Word, PowerPoint)

  • Process management

  • Stakeholder communication

  • Data analysis

  • Gap analysis

Interests

For leisure I enjoy crocheting It enhances my attention to detail and improves my patience levels, which are qualities that I can apply to both personal and professional situations

References

References are available upon request.

Timeline

Customer Service Adviser

aberdeen group plc
01.2024 - Current

International Welcome Team Lead

University of Leeds
06.2023 - 09.2023

Volunteer

Age UK
10.2022 - 05.2023

Architecture

University of Lagos

undefined

Louisville Girls High School

International Foundation Year for Engineering

University of Leeds

Similar Profiles

CREATE PROFILE
Oluwateniola FakoyaCustomer Service Adviser