Oghosasere Tricia Obaseki
Luton,Luton
Summary
Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary teams. Reliable and enthusiastically pursuing an opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Support worker
Hertfordshire County Council
Hemel Hempstead, Hertfordshire
07.2023 - Current
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Administered medication with rigorous planning and recordkeeping.
Office administrative assistant
Fevata Travels
Luton, Bedfordshire
06.2022 - 11.2022
- Provided printing, photocopying scanning support to colleagues.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Acted as main contact for staff and clients.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Organised tasks by level of urgency and importance to make best of use time and resources.
Customer relationship account manager
Emerald Farms & Consultant Ltd
Lagos State, Nigeria
05.2020 - 05.2021
- Designed customer service scripts, improving quality of client interactions.
- Allocated IQA tasks weekly, improving service quality and staff output.
- Negotiated and managed customer contracts in compliance with strategic objectives and legal obligations.
- Collected and processed payments.
- Built lasting relationships with clients through customer service interactions.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Used consultative sales approach to understand and meet customer needs.
Travel sales executive
Nola Travels & Tours
Lagos state, Nigeria
01.2020 - 04.2020
- Determined exact customer requirements and recommended destinations to suit.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Monitored flight costs and demand to achieve best-possible prices.
Client relationship Manager
Shalom Microfinance Bank
Lagos state,, Nigeria
08.2019 - 01.2020
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Monitored interest rates to help customers reduce overall interest fees.
- Established and implemented key procedures for preparing documentation, models and presentations.
- Prepared loan status reports and lending activity for supervisors.
- Analysed financial statements to assess risk in lending decisions and investment opportunities.
- Gathered and analysed data to build financial models around critical metrics.
- Met new and existing clients to negotiate contracts and grow business.
Education
Bachelor of Science - Zoology
Ambrose Alli University
Nigeria 04.2001 - 07.2016
Master of Arts - Global Masters Business and Management
University for the Creative Arts
Epsom, SurreyProject manager/ Business Analyst
Tritek Consulting Ltd
City of LondonSkills
- Quality improvement techniques
- Documentation expertise
- Support group management
- Agile methodologies
- Quality Assurance reporting
- Development support
- Application Programming Interface
- End-user training
- Excellent writing
- Life skills development
Languages
English
Fluent
Timeline
Support worker
Hertfordshire County Council
07.2023 - Current
Office administrative assistant
Fevata Travels
06.2022 - 11.2022
Customer relationship account manager
Emerald Farms & Consultant Ltd
05.2020 - 05.2021
Travel sales executive
Nola Travels & Tours
01.2020 - 04.2020
Client relationship Manager
Shalom Microfinance Bank
08.2019 - 01.2020
Bachelor of Science - Zoology
Ambrose Alli University
04.2001 - 07.2016
Master of Arts - Global Masters Business and Management
University for the Creative Arts
Project manager/ Business Analyst
Tritek Consulting Ltd
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