Hi, I’m
Oghenemaro Paul Ibuno
Sheffield,United Kingdom
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. I am a committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic well being. Diligent in monitoring symptoms and progress to boost health outcomes.
Overview
15
years of professional experience
Work history
Portland Care Group, Waterside Grange, DinningtonSheffield, Dinnington, United Kingdom
Health Care Assistant
10.2022 - Current
Job overview
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely escorted patients during medical appointments and hospital visits.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Supported clinical staff to complete health assessments.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Worked closely with nurses to maintain high levels of communication.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Organised activities and exercises to promote physical and mental well-being.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
SERVOCA NURSING AND CARESheffielf, United Kingdom
Health Care Assistant and Support Worker
04.2022 - Current
Job overview
- Recording all their daily activities in their care plan, reporting any changes or concerns to my supervisor and documentations.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Assisted in all aspects of personal hygiene, prioritizing patient dignity, privacy and independence.
- Monitored individual's physical and emotional well being, promptly reporting changes and providing suggestions for care plan adjustments.
SSNS 24HRS CARING SOLUTION LTDSheffield, United Kingdom
Health Care Assistant
09.2021 - Current
Job overview
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely escorted patients during medical appointments and hospital visits.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
Sanlam Ltd former ( FbnInsurance Ltd)Warri, Delta State, Nigeria
Financial Advisor
11.2019 - 08.2021
Job overview
- Opening of new policy while maintaining existing policies with exceptional customer service skills
- Reviewed client accounts and plans regularly to determine necessary changes to optimise portfolios.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
- Prepared and interpreted financial document summaries, investment performance reports and income projections for clients.
- Wrote and updated Investment Policy Statements.
- Documented all client interactions and firm activity within client relationship management system.
First Bank Nigeria Ltd (Whytecleon Limited)Warri, Delta State, Nigeria
Customer Services Officer
02.2011 - 11.2019
Job overview
- Responsible for creating corporate, Association, Sole proprietorship/ Enterprises, personal and other special forms of account
- Selling and cross selling of bank product, advisory role
- Report and Documentation of daily activities
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Improved customer service initiatives by streamlining sales and order management processes.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed weekly reports.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Met customer call guidelines for service levels and handle time.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Managed workflow to continuously exceed quality service goals.
Global Micro Finance Bank LtdWarri, Delta State, NIgeria
Marketer
03.2008 - 02.2011
Job overview
- Marketing of Bank products, sensitization of groups and individuals on Micro Credit Loans
- Gathered customer insight data to inform product development and marketing content.
- Managed stakeholder expectations with performance reports and sales forecasts.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Segmented markets for customer-focused value propositions and messaging.
- Liaised with management teams in developing marketing strategies and plans.
Education
Delta State University
from Business Administration
2015
Skills
- Compassionate care giver
- Personal care
- Documentation development
- Home care
- Elderly care
Interests
OTHER
TRAININGS: , Moving and handling, (Theory and practical), privacy and dignity, fluid and nutrition/ food and hygiene, basic life support, control of covid 19 awareness, information / data protection, mental health, dementia, safeguarding adult and children, medication administration- Homecare
Languages
English
Fluent
Timeline
Health Care Assistant
Portland Care Group, Waterside Grange, Dinnington
10.2022 - Current
Health Care Assistant and Support Worker
SERVOCA NURSING AND CARE
04.2022 - Current
Health Care Assistant
SSNS 24HRS CARING SOLUTION LTD
09.2021 - Current
Financial Advisor
Sanlam Ltd former ( FbnInsurance Ltd)
11.2019 - 08.2021
Customer Services Officer
First Bank Nigeria Ltd (Whytecleon Limited)
02.2011 - 11.2019
Marketer
Global Micro Finance Bank Ltd
03.2008 - 02.2011
Delta State University
from Business Administration
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