OGHENEMARHO OGBEVIRE
Birmingham,West Midlands
Summary
I am a fast-learning, results-oriented postgraduate (MSc) student with a Bachelor's degree in Architecture (BSc), who is currently seeking a six month placement opportunity where I will apply academic knowledge in a practical setting, contribute to project success, and gain hands-on experience in managing project lifecycles.
As someone who with a BSc in architecture, but found herself working in the financial industry with no prior knowledge, it is safe to say that I can easily adapt to any job. I not only transitioned to finance, but performed well above average in a short period of time.
Thanks to my experience in pension administration and project management, I have developed exceptional interpersonal skills, which help me to develop strong relationships with my colleagues and stakeholders, exceeding demands and driving business goals. Having a ‘can do’ attitude to life in general is one of my greatest strengths and thrive in fast-paced environments. I am always willing to go the extra mile to get work done efficiently and deliver consistent results.
Overview
7
7
years of professional experience
Work history
Pension Administrator (Customer Operations)
Phoenix Group (ReAssure) / Diligenta Ltd
Telford, West Midlans
05.2023 - 09.2024
- Processed high-value payments, including manual payments, for retirees wanting to access their pension funds with meticulous accuracy.
- Led a project to investigate and tackle the 10% increase in incoming escalations and complaints in the department over a two-month period, which resulted in a 5% decrease in just over a week.
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues and management across several teams to ensure customer satisfaction.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints by investigating their concerns and escalating their concerns to the manager to resolve the complaint as quickly as possible
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues and management across several teams to ensure customer satisfaction.
- Received commendations from managers and my colleagues for my outstanding performance in all my tasks.
- Conducted training sessions for junior administrators.
Project manager
RKY Digital Solutions, Uk
01.2024 - 05.2024
- Collaborated with multi-disciplinary teams to create a user-friendly, responsive intranet portal for RKY Consulting Services, facilitating seamless access to HR resources such as communication, policies, staffing, payroll, and benefits.
- Utilise Scrum user stories to manage the project scope for Project Work Hub, prioritising stories based on business value and team capacity and ensuring alignment with project objectives, leading to a 15% increase in sprint goal achievement.
- Drove the project from inception to completion through sprint planning, review, and retrospectives, adapting and refining scope based on requirement changes, fostering flexibility and delivering value iteratively.
- Instituted comprehensive risk control framework within the project scope by identifying, assessing, and prioritising project risks, implementing mitigation strategies, and updating the risk register, improving project resilience by 13%.
- Communicated project progress using ClickUp to update task statuses, create comprehensive dashboards, and generate progress reports to inform stakeholders about project performance concurrently.
- Leverage MS Excel to track key project metrics such as progress against schedule, budget, and quality targets, gather workflow data, analyse them, and create interactive dashboard reports for stakeholder management.
Waitress
Deepdale Stadium
Preston, Lancashire
12.2021 - 06.2022
- Served a high volume of guests daily, balancing orders and requests to handle simultaneous needs, which increased sales by 5%.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned communal restaurant areas and tables regularly to uphold hygiene standards.
- Memorised customer food and drink orders with 100% accuracy to ensure customer expectations were met.
Sales Assistant
Ese's Boutique, Warri
Warri, Nigeria
07.2017 - 08.2019
- Cleaned and maintained shop floor to improve presentation and customer experience
- Took interest in customers' needs and concerns and maintained knowledge of products to provide thoughtful advice and product recommendations, increasing sales opportunities.
- Completed purchases with cash, bank transfers, and debit payment methods, providing customer receipts for reference.
- Greeted customers upon entry and assisted with product and service enquiries.
Education
Master of Science - Project Management
Birmingham City University
Birmingham, BIR 09.2024 -
Bachelor of Science - Architecture
University of Salford
09.2019 - 07/2022
Foundation Degree - Engineering
Brookstone International Foundation School (IFY)
09.2018 - 07/2019
Skills
- Team management
- Project planning
- Conflict management
- Attention to detail
- Excellent organisation skills
- Problem-solving
- Technologically inclined
- Leadership
- CRM
- General administration
- Interpersonal communication skills
- Project management
- MS Office proficiency
- Efficient multitasking
- Thrives under pressure
- ClickUp
- Visio
Timeline
Master of Science - Project Management
Birmingham City University
09.2024 -
Project manager
RKY Digital Solutions, Uk
01.2024 - 05.2024
Pension Administrator (Customer Operations)
Phoenix Group (ReAssure) / Diligenta Ltd
05.2023 - 09.2024
Waitress
Deepdale Stadium
12.2021 - 06.2022
Bachelor of Science - Architecture
University of Salford
09.2019 - 07/2022
Foundation Degree - Engineering
Brookstone International Foundation School (IFY)
09.2018 - 07/2019
Sales Assistant
Ese's Boutique, Warri
07.2017 - 08.2019
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