Ogechi Ugorji Mendes
Wolverhampton
Summary
I am a very motivated and detail-oriented administrative professional with excellent organisational and multitasking skills. Seeking to leverage my experience in a challenging administrative role to help streamline company processes and improve office efficiency.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Admin Support
Hermes Evri
Crewe, Cheshire East
- Present) - Providing comprehensive administrative support
- Admin Support, Hermes Evri (Present) - Sort depot data and manage administrative tasks
- Handle email communication regarding agency workers
- Answer queries from workers and provide necessary support
- Distribute payslips and answer pay-related questions."
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Kept and maintained accurate filing system for preservation of office information.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
Support Worker
Starlight Support Services Limited
11.2022 - 11.2023
- Worked with young people involved in antisocial behaviour
- Provided personal care, education, and key working sessions
- Administered medication.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
Bar Manager
44 Lounge Birmingham
Birmingham, West midlands
11.2022 - 08.2023
- Managed staff and delegated tasks
- Selected and purchased supplies
- Oversaw hiring, training, and discipline of staff.
- Monitored bar expenses and operations to minimise costs.
- Organised special events and functions and corporate lunches.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Offered discounts and promotions to encourage purchases.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Admin Assistant
3KLAPS Business Solutions Ltd
Birmingham
05.2021 - 05.2022
- Handled phone calls and scheduled appointments
- Managed correspondence and maintained contact lists
- Handled requests and queries from managers
- Maintained internal database and client files.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
Receptionist/Housekeeping
Travelodge
Birmingham
03.2020 - 05.2021
- Assisted guests with check-in and check-out
- Managed guest bookings and reservations
- Maintained a tidy workspace
- Performed housekeeping duties."
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Education
Diploma of Higher Education - Law, Human Rights, Social Justice
De Montfort University
Leicester 10.2018 - 05.2020
Diploma of Higher Education - Business Management
City of Wolverhampton College
Wolverhampton 09.2016 - 06.2018
GCSEs -
IES Plaza De La Cruz
Spain 09.2010 - 05.2016
Skills
- Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook
- Strong IT skills and ability to troubleshoot technical issues
- Excellent problem-solving skills
- Additional skills could include:
- Exceptional organisational skills
- Ability to work under pressure
- Strong written and verbal communication skills
- Ability to multitask effectively
- Life skills development
- Safeguarding policies
- Documentation expertise
- Social care
- Support group management
- Release management
- Salesforce
Languages
English
Fluent
Spanish
Fluent
Dutch
Intermediate
Italian
Elementary
French
Upper intermediate
Portuguese
Native
Timeline
Bar Manager
44 Lounge Birmingham
11.2022 - 08.2023
Support Worker
Starlight Support Services Limited
11.2022 - 11.2023
Admin Assistant
3KLAPS Business Solutions Ltd
05.2021 - 05.2022
Receptionist/Housekeeping
Travelodge
03.2020 - 05.2021
Diploma of Higher Education - Law, Human Rights, Social Justice
De Montfort University
10.2018 - 05.2020
Diploma of Higher Education - Business Management
City of Wolverhampton College
09.2016 - 06.2018
GCSEs -
IES Plaza De La Cruz
09.2010 - 05.2016
Admin Support
Hermes Evri
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