OGECHI SANDRA IREGBU
Cardiff,United Kingdom
Summary
Skilled customer service professional with over 5 years experience in customer support, sales, conflict resolution, building brand loyalty and long lasting relationships. Enthusiastic about organizational growth and delivering high quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
United Bank for Africa
Lagos , Nigeria
01.2022 - 01.2025
- Manage customer expectations in line with the bank's policy and market insight.
- Identity new business and nurture business relationships with potential clients.
- Prepare Credit Appraisal Memorandum and manage credit risk within applicable limit.
- Create and enforce strategies that would boost positive brand perception.
- Initiate and complete FCY transactions, trade transactions for customers on request.
- Perform other duties as assigned by supervisor.
Customer Service Officer (Team Lead)
Pendof Resources Consulting LTD
Lagos
09.2019 - 01.2022
- Attend to customer's inquiries and concerns about products and services.
- Ensured customer satisfaction by providing timely and efficient service.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Oversaw a team of ten customer service officers and encouraged continuous discussions to assist with individual and company goals.
Public Relations Officer (CDS) Group
National Youth Service Corps
Port Harcourt
07.2018 - 07.2019
- Maintained constant flow of information from executive to members of group via SMS, Facebook and other social networks.
- Directed strategic messaging initiatives to guide or control critical messaging.
- Worked with team of executives in organizing activities of group and several programs such as visits to charity homes, Genders Awareness activities in secondary schools, radio and television stations.
- Established relationship with media, organized press conferences and worked closely with news teams.
Intern
Computer Hub
Enugu
01.2017 - 07.2018
- Data Cleaning and collection
- Manage time effectively to meet deadlines.
- Data preparation for Analysis.
- Ensure technical feasibility of process documentation.
- Participate in training and seminars to enhance skills and promote growth.
Volunteer worker/ Administration Assistant
Olivia Foundation (NGO)
Enugu
11.2015 - 12.2016
- Supported field activities and routine reporting.
- Collated and analyzed data for timely report to the company head.
- Aided in support relief materials distributed to targeted beneficiaries.
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
Education
Master of Science - Human Resource Management
University of South Wales
Pontypridd 02.2025 -
Bachelor of Arts - History and International Relations
Ebonyi State University
Abakaliki, Nigeria 09.2012 - 10.2016
Skills
- Communication and Team Work
- Data Analysis
- Account Management
- Conflict Resolution
- Microsoft Word, Microsoft Excel
- Service knowledge
- Problem solving skills
- Time Management
- Sales
- CRM
Certification
- Tech Studio
Data Science and Machine learning (2024)
- CISCO
IT Sales (2023)
- Fundamental of finance, Accounting Principles and financial Statement Analysis
Awarded by Dbrown Consulting
certificate of completion (2022)
References
References available upon request.
TECHNIQUES
- CRM
- Data Visualization tools; Power BI, Tableau,
- Excel; Complex formula and Pivot table.
Timeline
Master of Science - Human Resource Management
University of South Wales
02.2025 -
Customer Relationship Manager
United Bank for Africa
01.2022 - 01.2025
Customer Service Officer (Team Lead)
Pendof Resources Consulting LTD
09.2019 - 01.2022
Public Relations Officer (CDS) Group
National Youth Service Corps
07.2018 - 07.2019
Intern
Computer Hub
01.2017 - 07.2018
Volunteer worker/ Administration Assistant
Olivia Foundation (NGO)
11.2015 - 12.2016
Bachelor of Arts - History and International Relations
Ebonyi State University
09.2012 - 10.2016
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