Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

OGBIKO OGOYAOKWA SANDRA

Glasgow,United Kingdom

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. A highly skilled professional with expertise in goal orientation, time and cost management, and budget management. Demonstrates excellent interpersonal and communication skills, alongside proficiency in MS Office Suite and IT literacy. Adept in analytical and critical thinking, programme development, and accounting, with a strong focus on customer service and social media marketing. Utilises negotiation techniques and professional telephone etiquette to establish effective interpersonal relationships. Career aspirations include leveraging digital literacy to drive innovative solutions in a dynamic environment.

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

7
7
years of professional experience
13
13
years of post-secondary education

Work History

Support Worker

Quarriers
Glasgow, Glasgow City
09.2023 - 05.2025
  • Assisted clients in taking ownership of financial responsibility and management of personal care.
  • Provided support in social, physical and emotional areas to assist clients with integrating into local community.
  • Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
  • Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
  • Led group therapy sessions, fostering a supportive community atmosphere that encouraged client engagement and progress.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
  • Facilitated community integration for clients, organising social activities that improved their social skills and confidence.

Logistics Assistant

Dangote Oil Refining Company
lagos, nigeria
07.2019 - 02.2023
  • Coordinating inflow and outflow of materials within the organisation and providing support when issues arise.
  • Ensuring that all aspects of the logistics team, such as shipping, warehousing and procurement, are working together to fill orders and deliver materials on a timely basis.
  • Reviewing, processing and implementing system design and new plans as needed.
  • Ensured the efficient and cost-effective distribution of goods by closely monitoring all steps within the supply chain process.
  • Assisted with transactional related queries from customers regarding shipments, promptly amended errors when necessary.
  • Ensured supplies, stock, materials, packages and products were processed through the delivery systems efficiently and safely.
  • Used excellent and effective negotiation skills to obtain best prices with clients and suppliers to maintain a cost-effective distribution life-cycle.
  • Arranged transportation for goods dispatch, evaluating time schedules and prices of various couriers on to evaluate most cost-effective prices.

Customer Experience Management Personnel

Sterling Bank Plc. (Septagus Consulting Nig. Ltd.)
Lagos, nigeria
10.2018 - 06.2019
  • Respond to customer inquiries, and resolve complaints.
  • Maintain and manage existing accounts
  • Meeting personal and team targets.
  • Utilised banking software proficiently, streamlining operations and enhancing customer service.
  • Evaluated and updated banking policies, ensuring alignment with evolving regulations.
  • Achieved service time and quality targets.
  • Managed complaints with calm, clear communication and problem-solving.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Actively listened to customers to fully understand requests and address concerns.
  • Collaborated with team members to achieve target results.

Education

Master of Science - Public health

Glasgow Caledonian University
01.2023 - 11.2024

Bachelor of Science - Microbiology

Ambrose Alli University
01.2011 - 01.2016

West African Secondary School Certificate Examination - undefined

Foundation Upper standard College
01.2004 - 01.2010

Skills

  • Goal oriented
  • Excellent interpersonal and communication skills
  • Time and cost management skills
  • MS Office proficiency
  • Budget management
  • Problem-solving
  • Establishing interpersonal relationships
  • MS Office Suite
  • Professional telephone etiquette
  • Analytical and critical thinking
  • Programme development
  • Accounting
  • IT literacy
  • Digital literacy
  • Customer focused
  • Social media marketing
  • Negotiation techniques

Custom

Available on request.

Personal Information

Timeline

Support Worker

Quarriers
09.2023 - 05.2025

Master of Science - Public health

Glasgow Caledonian University
01.2023 - 11.2024

Logistics Assistant

Dangote Oil Refining Company
07.2019 - 02.2023

Customer Experience Management Personnel

Sterling Bank Plc. (Septagus Consulting Nig. Ltd.)
10.2018 - 06.2019

Bachelor of Science - Microbiology

Ambrose Alli University
01.2011 - 01.2016

West African Secondary School Certificate Examination - undefined

Foundation Upper standard College
01.2004 - 01.2010
OGBIKO OGOYAOKWA SANDRA