Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Timeline
GODSWORK OFILI

GODSWORK OFILI

Mental Health Support Worker
LONDON,ENGLAND

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Adaptable Mental Health Support Worker with experience in recovery-oriented service planning and management. Assessed, monitored and evaluated individuals' needs for personalised, responsive care programmes. Collaborates with multidisciplinary teams for excellent department productivity and well-maintained care continuity. Passionate student skilled in building rapport and connections through compassionate communication. Practical and proactive for reactive support tailored to individual needs. Adapts well to independent and team work for well-rounded support.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Support Worker

Priory Hospital
Enfield North London, North London
10.2023 - Current
  • Recruited clients for programmes based on their needs.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Listened to clients' current struggles to signpost relevant support.
  • Counselled clients through difficult times using approved and compassionate strategies.

Receptionist/ Customer Service

G&H Personnel Limited
London, City of London
01.2023 - 01.2024
  • Answered 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Tracked daily activities and important metrics with spreadsheets.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Duties Assistant Class Teacher Nursery/Primary Pup

Engaged Education London
City of London, London
04.2023 - 12.2023
  • Assisted teacher with using support equipment and computers during lessons.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Maximised student learning time by providing smooth transitioning support between lessons.
  • Monitored children in spaces between classes, keeping disruptions to minimum.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.

Care assistant

Axis Health Solution
Swansea, City and County of Swansea
03.2023 - 11.2023
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.

Account Officer [Marketer]

Diamond bankplc /Access Bank plc
Lagos Nigeria, Nigeria
01.2015 - 01.2023
  • Supervised accounting department operations and team of 20 employees.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Reviewed and managed statutory accounts and corporation tax returns.
  • Researched and applied proven marketing techniques to drive sales.
  • Coordinated monthly client visits month to cultivate and maintain rapport.

Administration Officer / Customer Service

C and I leasing
Lagos Nigeria, Nigeria
02.2010 - 01.2015
  • Listened actively to offer accurate information and best solution to their needs.
  • Obtained feedback from customers to improve service experience.
  • Offered current, accurate advice on optional solutions for concerns.
  • Embodied company values through friendly and reliable customer service.
  • Acted as first point of contact for wide range of personnel.

Personal Assistant

Engine Care Company
Lagos Nigeria, Nigeria
01.2006 - 01.2010
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Purchased office supplies to maintain consistent inventory.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Copied, scanned and faxed documents to assigned recipients.
  • Documented data and stored important records on database.

Education

Master of Science - Sustainable Business Management

Swansea University, Swansea
09.2022 - 12.2023

Post Graduate Diploma - Education

Pgde in Education, Borono State Nigeria
09.2015 - 10.2016

Bachelor of Science - Economics

Nnamdi Azikiwe University, Anambra Awka Nigeria
09.2002 - 10.2006

Skills

  • Presentation Design
  • Spreadsheet Develops
  • Leadership
  • Communication skills
  • Marketing
  • Problem-solving
  • Team building
  • Accounting
  • Time management
  • Troubleshooting proficiency
  • Personal care
  • Safeguarding policies
  • Customer support needs assessment
  • Programme development

Certification

  • ADMINISTRATION & RECEPTION (RECEPTIONIST) CERTIFICATE 2024
  • TIME MANAGEMENT IN WORKPLACE CERTIFICATE 2024
  • MINUTES TAKING CERTIFICATE 2024
  • LIFE COACHING CERTIFICATE 2024
  • SWANSEA UNIVERSITY UK AWARDED DISTINCTION 2023
  • PRIORY ONLINE HCA CERTIFICATE 2023
  • PMVA CERTIFICATES 2023
  • ALL WALES PASSPORT CERTIFICATE 2023
  • ACCESSBANK CEO AWARD 2019
  • LETTER OF RECOMMENDATION FROM C AND I LEASING 2019

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Support Worker - Priory Hospital
10.2023 - Current
Duties Assistant Class Teacher Nursery/Primary Pup - Engaged Education London
04.2023 - 12.2023
Care assistant - Axis Health Solution
03.2023 - 11.2023
Receptionist/ Customer Service - G&H Personnel Limited
01.2023 - 01.2024
Swansea University - Master of Science, Sustainable Business Management
09.2022 - 12.2023
Pgde in Education - Post Graduate Diploma, Education
09.2015 - 10.2016
Account Officer [Marketer] - Diamond bankplc /Access Bank plc
01.2015 - 01.2023
Administration Officer / Customer Service - C and I leasing
02.2010 - 01.2015
Personal Assistant - Engine Care Company
01.2006 - 01.2010
Nnamdi Azikiwe University - Bachelor of Science, Economics
09.2002 - 10.2006

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GODSWORK OFILIMental Health Support Worker