Ofierighodalo Ekpen Ojekhekpen
EDINBURGH
Summary
I'm a dynamic and results-driven professional with more than five years of expertise in pension claims at Heritage Claims. I have cultivated a deep understanding of client relations, claims processing, and regulatory compliance, consistently ensuring high-quality outcomes. With a passion for continuous development and process improvement, I am now seeking to transition into a Business Support Analyst role. My strong analytical mindset, attention to detail, and ability to collaborate across teams will enable me to effectively support business operations and contribute to the strategic success of Lloyds Banking Group in this new capacity.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Pension claims adminiatrator
Lloyds Banking Group
Edinburgh
09.2019 - Current
- Processed high volumes of pension claims without compromising on accuracy or speed.
- Prioritised urgent cases to ensure prompt attention and action when required.
- Ensured compliance with regulatory standards whilst handling sensitive customer data.
- Collaborated effectively with various departments to expedite the claim settlement process.
Coach/Community Liaison Officer
Passion 4 Fusion
Edinburgh, Edinburgh
11.2016 - Current
- Coached young individuals aged six to 14 in football, athletics, and basketball.
- Facilitated goal achievement and personal development for youth participants.
- Collaborated with parents to address challenges faced by the team.
- Cultivated an environment promoting community involvement and engagement.
- Led community development initiatives, including fun days and lectures.
- Fostered a strong sense of community spirit around the project.
Education
Higher National Diploma -
Institute of managment
Benin-City Nigeria 09.2007 - 06.2009
Skills
- Creative problem solver
- Exceptional communication skills
- Data entry proficiency
- Team building
- Event planning and coordination
- Quick learner
- Strategic sales knowledge
Timeline
Pension claims adminiatrator
Lloyds Banking Group
09.2019 - Current
Coach/Community Liaison Officer
Passion 4 Fusion
11.2016 - Current
Higher National Diploma -
Institute of managment
09.2007 - 06.2009
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