ODO OGBONNAYA ODO
HALIFAX,West Yorkshire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Enthusiastic carer/suport with knowledge of resolving residents problems. Works to increase success through effective work strategies and residents service.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
security/weighbridgeman
Leo group LTD
Halifax, West Yorkshire
01.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Healthcare and support worker
JUSTINTIME HEALTHCARE SERVICES
Bradford, West Yorkshire
01.2023 - 12.2023
- Assisted in maintaining a clean environment for improved client health.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assured safety measures were met to prevent falls or accidents.
- Actively listened to client concerns thus creating a comforting environment.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Hotel manager
CONFLUENCE MOTEL AND GARDENS LTD
lokoja, kogi state, nigeria
01.2010 - 06.2022
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Assisted in marketing campaigns to increase hotel visibility.
- Organised successful corporate events with meticulous attention to detail.
- Developed comprehensive staff training programmes for improved efficiency.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Negotiated favourable contracts with vendors, reduced operational costs.
- Initiated loyalty rewards scheme, boosted repeat bookings.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
Education
Master of Arts - PEACE, CONFLICT AND DEVELOPMENT
University of Bradford
Bradford 09.2022 - 12.2024
POST GRADUATE DIPLOMA - PEACE AND CONFLICT STUDIES
FEDERAL UNIVERSITY, LOKOJA
LOKOJA, KOGI STATE NIGERIA 04.2018 - 06.2020
Higher National Diploma - BUSINESS ADMINISTRATION
KOGI STATE POLYTECHNIC
NIGERIA 01.2013 - 12.2014
Skills
- Public speaking
- Strategic planning
- Leadership
- Inventory management
- Quality Assurance
- Problem-solving
Accomplishments
many awards from the university of bradford based on trainings and extra activities participation.
Timeline
security/weighbridgeman
Leo group LTD
01.2024 - Current
Healthcare and support worker
JUSTINTIME HEALTHCARE SERVICES
01.2023 - 12.2023
Master of Arts - PEACE, CONFLICT AND DEVELOPMENT
University of Bradford
09.2022 - 12.2024
POST GRADUATE DIPLOMA - PEACE AND CONFLICT STUDIES
FEDERAL UNIVERSITY, LOKOJA
04.2018 - 06.2020
Higher National Diploma - BUSINESS ADMINISTRATION
KOGI STATE POLYTECHNIC
01.2013 - 12.2014
Hotel manager
CONFLUENCE MOTEL AND GARDENS LTD
01.2010 - 06.2022
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