Odomicio Merlo

• Review and process transfer requests in compliance with current

• Procedures

• Handle income and payments within regulatory and internal

• Deadlines

• Manage bank accounts opening and closing services for client

• Accounting teams.

• Serve as liaison with the firm’s bankers for day-to-day queries

• Support client account payment process activities

• Resolve stakeholder bank-related queries eiciently

• Responsible for management, maintenance, and upkeep of the office,
kitchenette, and reception areas, ensuring they are always
presentable and fully functioning.
• Receive, inform, and guide visitors including coordination with Gartner
employees.
• Mailroom and associated functions including assistance to mail
service and couriers. Receiving, shipping, managing, and sorting of
post and parcels
• Keep an inventory and place orders of basic stationery and
kitchenette supplies.
• Conduct housekeeping and health and safety site walkarounds.
• Raise work orders when applicable.
• Assist with the coordination of planned and reactive maintenance
works.
• Maintain conference room booking schedules to maximize efficient
use of space.
• Responsible for maintaining all contacts list including 3rd party
service providers / contractors.
• Be the local point of contact on site for Gartner associates, landlord,
vendors and other stakeholders.
• Coordinate and assist Gartner with local office events, including room
setup, audiovisual equipment support, place catering orders and
distribute refreshments where applicable.
• Acts collaboratively to solve problems and resolve spontaneous and
unique situations with professionalism and service orientation in
supervised area.
• Ensure appropriate follow-up with customers *Read and understand
the applicable Service Level Agreements, helps achieve the Key
Performance
• Indicators and scores favorably on the Gartner satisfaction surveys.
• Participate as a key team member in responses to emergency
situations.
• Assist in performing other duties.

•Receive patients, clinicians, staff, and other visitors to the Clinic in a
welcoming and professional manner, raising invoices, issuing credit
notes, chasing debts, and attending meetings.
• Liaise with laboratory managers and other departments where
required, to help maximize the efficiency of the teams whilst
maintaining excellent customer service.
• Responding to phone and email enquiries quickly and effectively,
whilst ensuring first-class customer service
• Attention to detail, organized and methodical, with strong literacy and
numeracy skills and letter-writing abilities.
• Provide an efficient customer orientated administrative and reception
service within a fast-paced testing facility.
• Assists with ordering and maintaining of inventories of stock, as
required supporting day-to-day administrative support for the
phlebotomy department,
• Collect and enter data for various spreadsheets.

• Introduced a simple chart system for ordering new cleaning supplies,
  reducing order lag and storage room overstocking by up to 33%
• Ensured that over 20 different chemical products as well as cleaning
  equipment were stored, used, and secured properly.
• Maintain up-to-date knowledge of health and safety standards and
  cleaning- chemical handling best practices.
• The ability to work independently with minimal supervision spent an
  average of 70% of working hours working without supervision.
• always Maintaining a high standard of customer service