Odilia Mendes Vaz
London
Summary
Dedicated professional with great team leadership and office coordination, known for strong verbal communication and effective delegation. Demonstrates exceptional conflict resolution skills and attention to detail, ensuring compassionate client care and robust support for individuals with mental health challenges. Committed to enhancing guest experiences through strong phone contact abilities, aiming to leverage these skills in a role that prioritises client satisfaction and team efficiency.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Team leader/Office Coordinator
Park Plaza London Victoria
London
09.2018 - Current
- Coordinated cleaning teams to meet daily housekeeping demands.
- Provided excellent customer service to resolve any complaints or concerns swiftly.
- Inspected rooms to confirm quality and attention to detail met brand standards..
- Completed shift reports for smooth handovers and Back of House operations.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Answered and routed telephone calls to support client services.
- Maintained updated contact database to ensure easy accessibility of information when required.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
Sessional Youth Worker Volunteer
Cruz Roja
Roquetas de Mar, Spain
09.2012 - 07.2014
- Organised inclusive sporting activities, encouraging teamwork and collaboration.
- Developed strong rapport with youths by engaging in regular, open conversations.
- Supported youth workers in organising and carrying out classroom or outdoor activities.
- Facilitated open discussions on sensitive topics to promote awareness and empathy among youths.
- Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
- Provided emotional support during challenging times, ensuring well-being of youths under care.
- Helped young children to develop critical life skills through educational play.
Education
LEVEL 2 CERTIFICATE - UNDERSTANDING MENTAL HEALTH FIRST AID AND MENTAL HEALTH ADVOCACY IN THE WORK PLACE
NFCE CACHE
LEVEL 2 CERTIFICATE - UNDERSTANDING CHILDREN AND YOUNG PEOPLE'S MENTAL HEALTH
NFCE CACHE
UNIVERSITY DEGREE - SOCIAL EDUCATION
UNIVERSIDAD DE ALMERIA
SPAIN 09.2012 - 05.2016
Skills
- Team Leadership and Office Coordination
- Strong verbal communication
- Effective delegation
- Conflict Resolution
- Attention to detail
- Compassionate client care
- Strong guest phone contact
- Strong skills to support people with mental health problems
Languages
Spanish
Native
English
Fluent
Portuguese
Fluent
French
Advanced
Timeline
Housekeeping Team leader/Office Coordinator
Park Plaza London Victoria
09.2018 - Current
Sessional Youth Worker Volunteer
Cruz Roja
09.2012 - 07.2014
UNIVERSITY DEGREE - SOCIAL EDUCATION
UNIVERSIDAD DE ALMERIA
09.2012 - 05.2016
LEVEL 2 CERTIFICATE - UNDERSTANDING MENTAL HEALTH FIRST AID AND MENTAL HEALTH ADVOCACY IN THE WORK PLACE
NFCE CACHE
LEVEL 2 CERTIFICATE - UNDERSTANDING CHILDREN AND YOUNG PEOPLE'S MENTAL HEALTH
NFCE CACHE
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