ODILE ASHELE
Lisbon ,Rwanda
Summary
Experienced receptionist and call center agent professional with a background in managing front desk operations, handling client inquiries, and using CRM and scheduling tools. Known for a friendly demeanor, attention to detail, and ability to resolve customer concerns efficiently. I enjoy creating a welcoming atmosphere and I am committed to delivering excellent service in every interaction.
Overview
7
7
years of professional experience
Work History
Professional Development
Self-Initiated
10.2024 - 06.2025
- Completed certifications in customer communication, CRM tools (Zendesk, HubSpot), and conflict resolution.
- Developed emotional intelligence, time management, and active listening skills through structured self-learning.
- Gained a practical understanding of customer journey mapping and experience management.
Executive assistant
YUMN Ltd
07.2023 - 08.2024
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Booked flights and hotels for domestic and international meetings.
- Organised master calendar of appointments, operational targets and projects.
- Managed phone inquiries and transmitted accurate information.
Receptionist
A TOUR Hotel
09.2020 - 01.2023
- Coordinated appointment bookings, facilitated client interactions, and managed record updates.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Ensured accurate data management in computer databases.
Call Centre Agent
Shanghai Wansheng Network Service Limited Company
Shanghai, China
02.2018 - 03.2020
- Followed up customer calls with further information or instructions when necessary.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- De-escalated negative correspondence to achieve positive outcome.
- Contributed to team meetings by sharing insights and strategies for improving overall call centre performance.
- Navigated internal database to execute tasks quickly and efficiently.
- Demonstrated problem-solving abilities by identifying root causes of issues and implementing effective solutions.
- Tracked and documented all customer interactions in the CRM system, ensuring accurate records for future reference.
Education
Bachelor of Business Administration - International Economics
Shenyang university of chemical technology
6 2022
Foundation Degree in Science - One year SAU Foundation Program Courses
Shenyang aerospace university
7 2017
Skills
- Problem-solving
- Adaptability and flexibility
- Active listening
- Computer proficiency
- Problem resolution
- Time management
- Team work
- Call center experience
- Product and service solutions
- telephone demeanor
- Store maintenance
- Conflict resolution
- CRM tools
Languages
English
Chinese(Mandarin)
French
Languages
5,C1,5,C1,6,C2
Personal Information
- Nationality: Rwanda
- Date of Birth: 04-06-1997
Timeline
Professional Development
Self-Initiated
10.2024 - 06.2025
Executive assistant
YUMN Ltd
07.2023 - 08.2024
Receptionist
A TOUR Hotel
09.2020 - 01.2023
Call Centre Agent
Shanghai Wansheng Network Service Limited Company
02.2018 - 03.2020
Bachelor of Business Administration - International Economics
Shenyang university of chemical technology
Foundation Degree in Science - One year SAU Foundation Program Courses
Shenyang aerospace university