Odiame Ajibade

• Facilitated workshops across tenancy, finance, maintenance, and compliance teams to gather, validate, and prioritise requirements
• Translate insights into INVEST-compliant user stories, acceptance criteria, and epics within Jira; maintain documentation in Confluence
• Map current state (As-Is) and future state (To-Be) processes using Visio and BPMN standards to highlight pain points and redesign workflows
• Support the Product Owner in backlog refinement, MoSCoW prioritisation, roadmap shaping, and scope control
• Collaborate with UX/UI designers to enhance tenant-facing interfaces and improve digital engagement
• Conduct impact analysis for change requests, ensuring traceability to business goals and avoiding scope creep
• Define UAT strategy, develop test cases, coordinate business testers, and triage bugs with QA and development teams
• Deliver structured walkthroughs and training for housing officers, system users, and operational teams
• Build Power BI dashboards to track user adoption, portal activity, and KPI performance trends
• Partner with developers and IT teams to integrate with NEC Housing, define API payloads, and trigger automated workflows
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Key Achievements:

• Reduced average void period from 8 weeks to 3 through automated status updates and streamlined inspection-to-repair handoffs
• Launched self-service tenant portal, reducing contact centre calls by 35%
• Automated over 40% of manual tasks by integrating NEC workflows
• Delivered 98% staff adoption for new NEC modules within 90 days

• Led end-to-end analysis and redesign of the retailer onboarding lifecycle, removing manual handoffs and improving activation speed
• Collaborated with sales, legal, integration, and customer success teams to identify pain points, system gaps, and compliance blockers
• Created relevant epics, user stories, and testable acceptance criteria aligned with INVEST principles for two Agile squads
• Created detailed KYB/KYC, registration, and catalogue upload workflows using Visio and Lucidchart
• Supported UX/UI optimisation for self-service onboarding portals and ensured accessibility best practices
• Actively participated in all Agile ceremonies including stand-ups, retrospectives, sprint demos, and planning sessions
• Designed and deployed interactive Power BI dashboards tracking onboarding drop-offs, conversion rates, and average time-to-activation
• Led UAT preparation, coordinated testing, and ensured stakeholder sign-off for go-live
• Created and delivered training materials for internal CS teams transitioning to Salesforce
• Managed post-launch change requests, impact analysis, and enhancement iterations

Key Achievements:

• Cut retailer onboarding time from 30+ days to under 10 days
• Boosted onboarding completion rate by 20% through automation and guided journeys
• Introduced real-time dashboards used by senior leadership for strategic performance tracking

Project: Social Media Management Platform – SaaS Development
• Led the analysis and redesign of end-to-end user workflows across social scheduling, publishing, and reporting modules, improving operational efficiency and user engagement.
• Facilitated requirements gathering workshops with marketing, product, and customer success teams, translating insights into actionable user stories and epics within Jira.
• Mapped As-Is and To-Be processes using Visio and BPMN standards to identify pain points, eliminate inefficiencies, and optimise digital engagement journeys.
• Supported the Product Owner with backlog refinement, prioritisation, and sprint planning to ensure alignment with strategic platform objectives.
• Collaborated with UX/UI designers to enhance usability and accessibility of tenant-facing interfaces.
• Defined and executed UAT strategies, coordinated business testers, and triaged issues to ensure high-quality feature delivery.
• Developed Power BI dashboards to monitor feature adoption, portal usage trends, and client satisfaction metrics.
• Partnered with integration and development teams to support API design and deliver seamless connectivity with social media platforms.