Odette Jones

Work History

Administrator

Crossreach (Clashfarquhar Care Home)

Stonehaven

10.2018 - Current

Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
Communicated with office managers to understand department priorities and workload.
Oversaw effective file management to keep office records up-to-date (Kontrolla & Care Docs).
Collected and distributed incoming post and prepared outgoing post for collection.
Assisted with monthly office stock levels counting & ordering (stationery, cleaning material & catering) staying within budget.
Made travel arrangements for staff on business trips, liaising with individual staff members to accommodate all requirements.
Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
Maintained strict confidentiality and discretion when processing sensitive data and information.
Implemented and adhered to company's security and safety procedures to maintain staff wellbeing.
Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
Provided exceptional secretarial support to Board members and senior management team.
Managed telephone and switchboard operations for timely call handling.
Delegated office administration tasks for smooth front-of-house management..
Assisted associated departments with clerical and administrative support.
Monitored past due accounts and pursued collections on outstanding invoices.
Accepted and processed cash (petty cash), cheque and BACS payments to complete customer transactions.
Executed account updates and noted account information in company data systems.
Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
Managed all payment processing, invoicing and collections tasks.
Paid vendors and verified accounts and payment totals for accurate accounting.
Processed invoice payments and recorded information in account database.
Charged expenses to accounts, analysing expense reports and reconciling against established budgets.
Communicated with clients, council, partners and internal departments to resolve issues and provide clarification on financial matters.
Weekly banking
Daily petty cash recording, balancing & ordering
Invoice reconciliation
Demonstrated outstanding working knowledge of MS Office.
Provided secretarial support to senior staff by managing calendars, taking minutes during meetings and replying to correspondence.
Assisted manager in creating an annual budget to exercise financial planning measures.
Attended staff meetings to discuss budget goals and ways to reduce costs.
Contributed to team efforts, providing respect for different cultures to establish professional relationships and build rapport.
managed personal & shared mailboxes

Banker

Standard Bank

Balfour (Mp)

03.2004 - 08.2017

Listened to customers to ascertain needs, developed relationships and maintained excellent standards of communication.
Performed industry and credit analysis by reviewing financial statements to support credit approvals and documentation processes.
Increased revenue by securing new accounts while providing value-added services to existing clients.
Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
Assisted customers with important account choices, identifying needs and employing product expertise to make appropriate suggestions.
Addressed customer service enquires quickly and accurately.
Upheld privacy and security requirements established by national legislation.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Resolved customer queries over phone and by email.
Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
Reconciled cash and cheques against computer records at end of shift.
Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.

Summary

Overview

Work History

Administrator

Banker

Education

A-Levels -

Skills

Languages

Work Availability

Timeline

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