Summary
Overview
Work history
Education
Skills
07490341780
Timeline
Hi, I’m

Odette Bregu

Birmingham

Summary

I am knowledgeable and professional skilled in administrative support.

Also bring years of experience managing fast-paced situations. I possess strong planning, problem solving and communication skills.

I am a dedicated team player, proactive and hands-on in task completion

Can work very well as a independent person and as part of team environment. Most of my time I like to adopt " can do" attitude .

These skills I achieved by working in front and back office. But always want to learn more and to discover new skills.

Overview

10
years of professional experience
6
years of post-secondary education

Work history

GCB Gardening Centre Limited
Coventry, West Midlands

Cashier
09.2021 - Current

Job overview

  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Educated customers on promotions, offers and special events to enhance product sales.

Alpha Tower
Birmingham, West Midlands

Corporate receptionist
11.2019 - 05.2021

Job overview

  • Reduced waiting times through effective time and resource management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Delivered front of house duties with warm and professional manner.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Answered telephone calls, compiling detailed notes and promptly forwarding as required.

Capital Plaza
Bucharest, Romania

Receptionist
01.2018 - 10.2019

Job overview

  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Provided clerical support to company employees, including copying, faxing and file management.

La Tour hotel
Birmingham, West Midlands

Receptionist
04.2015 - 11.2017

Job overview

  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Located information and records quickly to assist with ad-hoc queries.
  • Reduced waiting times through effective time and resource management.

Ibis Heathrow hotel
London, Hounslow

Receptionist, bartender, housekeeper, Placement
02.2014 - 02.2015

Job overview

  • Took and communicated messages to minimise interruptions to staff workflows.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.

Education

University College Birmingham
Birmingham

Master of Arts from Hospitality Business Management
09.2011 - 06.2016

University overview

Canterbury Christ Church University
Canterbury

Foundation Degree in Arts from Tourism and Management
09.2010 - 06.2011

University overview

Skills

  • Conflict resolution
  • Money management
  • Strategic planning
  • Customer service
  • Rapport building
  • Open and clear communicator
  • Organization and efficiency
  • Organized and reliable
  • Fully proficient in MS Office

07490341780

07490341780

CONTACT NUMBER:07490341780

Timeline

Cashier
GCB Gardening Centre Limited
09.2021 - Current
Corporate receptionist
Alpha Tower
11.2019 - 05.2021
Receptionist
Capital Plaza
01.2018 - 10.2019
Receptionist
La Tour hotel
04.2015 - 11.2017
Receptionist, bartender, housekeeper, Placement
Ibis Heathrow hotel
02.2014 - 02.2015
University College Birmingham
Master of Arts from Hospitality Business Management
09.2011 - 06.2016
Canterbury Christ Church University
Foundation Degree in Arts from Tourism and Management
09.2010 - 06.2011
Odette Bregu