ODETTE BREGU
Birmingham,Birmingham
Summary
An ambitious, talented, and enthusiastic Bachelor of Hospitality Business Management, with many years of experience in hospitality and retailing industry. Organised worker experienced with currency handling and register operations.
Offers attention to detail, time management and multitasking abilities important in all environments. Dedicated to customer satisfaction and always ready to help with concerns.
Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Cashier
GCB Gardening Centre Limited
Birmingham, West Midlands
06.2021 - Current
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Completed opening and closing procedures each day.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Corporate receptionist
Alpha Tower
Birmingham
11.2019 - 05.2021
- Delivery of a first-class reception service to all visitors, providing a professional, friendly, tidy, presentable reception, greeting visitors to the building and maintain accurate records of individual occupants, with use of access management system
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
Receptionist
Capital Plaza
Bucharest
07.2018 - 10.2019
- Make sure an optimal level of service and hospitality is provided to the guests.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Used clinic software system to generate invoices and process client payments.
Receptionist
Lev Or Hotel
Bucharest
01.2018 - 06.2018
- Ensure an effective guest experience including check / out and full audit procedures.
- Informing guests about hotel services (Romanian or foreign languages).
- Demonstration of a level high customer service at any time, solving complaints and guest requests.
- Use the Opera program, performing certain special services, such as phone calls for awakening guests, sending messages, etc., the use of correct procedures for accepting foreign currencies, a credit cards and cash in accordance with the hotel's lending policy.
- Maximizing employment room and use the sales techniques to promote the hotel's services and facilities.
Receptionist
La Tour Hotel
Birmingham
03.2015 - 11.2017
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.), greet and welcome guests, answer questions and address complaints, answer all incoming calls and redirect them or keep messages, receive letters, packages etc
- And distribute them and prepare outgoing mail by drafting correspondence, securing parcels etc.
Assistant Manager
Vila Falo, Voskopoje
01.2015 - 02.2015
- I realized statistical and financial records; I performed various financial activities such as cash handling forecast budget, staff, equipment, and supply requirements; plan and organize accommodation, catering and other hotel services; also I performed general administrative tasks; analyzing sales figures and devising marketing and revenue management strategies; handle guests complains with follow up to ensure guest satisfaction.
Reception Supervisor
Vila Falo, Voskopoje
10.2014 - 12.2014
- Monitor and manage the work of the reception staff; perform responsibilities of creating and handing out work schedules of receptionist on a weekly and monthly basis; ensure that the reception areas and conference rooms are always kept in a neat and clean manner;
- Handle the tasks of conducting yearly and periodic performance evaluations of receptionists, perform responsibilities of providing ongoing training sessions to newly hired receptionists; handle the tasks of setting and enforcing certain policies and procedures under the instruction of the management team; perform all other essential tasks under the guidelines of the Front Office manager.
Receptionist
Heathrow Ibis Hotel
London
02.2014 - 09.2014
- Greet guests when they arrive to the hotel; deal with bookings via email, phone, fax, letter, or face-to-face; complete all procedures to check in and checkout guests, choosing rooms for guests and handing out keys; take payments and preparing bills; maintain guest profiles in the Hotel Property Management System ensuring information is up-to-date and accurate; take messages for guests and passing them on; handle special guest requests; answer questions about the amenities of the hotel and helping guests navigate the surrounding area; deal with guest complaints and problems.
Receptionist
Kerkyra Golf Hotel
Kerkyra
06.2013 - 09.2013
- Greet guests and provide them with information regarding the hotel's services; assign key cards to guests and assist them in checking in and out of the hotel; provide information regarding specific travel arrangements that the hotel can manage; handle clients complains ; prepare meeting rooms; respond to email inquiries; maintain office equipment and supplies
- Achievements: Ability to listen and anticipate; guest orientated.
Receptionist
Crown Plaza Hotel
Birmingham
09.2012 - 05.2013
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience, to build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area and to be responsible for accurate and efficient accounts and guest billing processes.
Education
Bachelor of Arts - Tourism Management
Canterbury Christ Church University
Canterbury 09.2010 - 06.2011
Bachelor of Arts - Hospitality Business Management
University College Birmingham
Birmingham 09.2011 - 06.2016
Hotel Receptionist and Opera PMS Hotel Booking Sof -
online courses
05.2016 - 06.2016
Skills
- Strong guest satisfaction disposition
- Exemplary customer service delivery and team-player attitude
- Excellent administrative skills ensuring accuracy and high levels of attention to detail in work tasks
- Multi-tasks
- Planning & Organization
- Flexibility
- Reliable and trustworthy, with a strong work ethic and value
- Customer advising
- Monetary transactions
- Account management
- Point Of Sale system operation
- Conflict resolution
- Service upselling
Languages
English
Fluent
Romanian
Native
Timeline
Cashier
GCB Gardening Centre Limited
06.2021 - Current
Corporate receptionist
Alpha Tower
11.2019 - 05.2021
Receptionist
Capital Plaza
07.2018 - 10.2019
Receptionist
Lev Or Hotel
01.2018 - 06.2018
Hotel Receptionist and Opera PMS Hotel Booking Sof -
online courses
05.2016 - 06.2016
Receptionist
La Tour Hotel
03.2015 - 11.2017
Assistant Manager
Vila Falo, Voskopoje
01.2015 - 02.2015
Reception Supervisor
Vila Falo, Voskopoje
10.2014 - 12.2014
Receptionist
Heathrow Ibis Hotel
02.2014 - 09.2014
Receptionist
Kerkyra Golf Hotel
06.2013 - 09.2013
Receptionist
Crown Plaza Hotel
09.2012 - 05.2013
Bachelor of Arts - Hospitality Business Management
University College Birmingham
09.2011 - 06.2016
Bachelor of Arts - Tourism Management
Canterbury Christ Church University
09.2010 - 06.2011
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