Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
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Odesa Espiritu

Solihull,West Midlands

Summary

Adaptable job seeker with extensive experience in providing first-class service. Experienced in conducting research and marketing with proven track record of successful results. Detail-oriented at making critical decisions and able to finish work before deadlines whilst abiding high standard protocol. Able to multi-task and displays outstanding knowledge and practical expertise to provide exceptional all-round service.

Overview

3
3
years of professional experience
14
14
years of post-secondary education
1
1
Certification

Work history

Volunteer

British Heart Foundation
Warwick, Warwickshire
07.2024 - 03.2026
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Part-time Manager

Hem Restaurant
Warwick, Warwickshire
06.2024 - 06.2025
  • Proven track record in delivering exceptional service, mixing drinks such as cocktails, wines and maintaining a welcoming atmosphere.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
  • Communicated with the customers, team member and kitchen staff for smooth delivery of food abiding to high standards protocol of the restaurant.
  • Maintained overall knowledge of functionality in every department to facilitate assistance when needed.

Front of House Team Member

Hem Restaurant
Warwick, Warwickshire
04.2024 - 06.2024
  • Welcoming customers with warm and sincere welcome
  • Coordinate and manages communication between customers and kitchen staff.
  • Ensures cleanliness and abided to high standards of the restaurant by clearing and resetting tables with clean service ware.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Anticipated and addressed guests' service needs.

Bar Associate

JDWetherspoons
Warwick, Warwickshire
06.2023 - 06.2024
  • Welcoming customers by interacting to them and enhancing customer relations by recommending promotions and products.
  • Assisting customers and actively listened to customers to fully understand requests and address concerns
  • Operated tills to accurately process cash and credit card transactions.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Served food with the highest standards.

Education

Senior High-school/GCSE - Year 7 - Year 12

First City Providential College
SJDM Bulacan, Philippines
06.2017 - 04.2023

Elementary - Year 5 - Year 6

La Concepcion College
SJDM Bulacan, Philippines
06.2015 - 04.2017

Elementary - Year 2 - Year 4

Village Montessori School
SJDM Bulacan, Philippines
06.2012 - 04.2015

Elementary - Year 0 - Year 1

Montville Centro Escolar of Bulacan
SJDM Bulacan, Philippines
06.2010 - 04.2012

A-Levels - Year 12 - Year 13

Warwickshire College
09.2023 - 06.2025

Skills

  • Administrative operations
  • Tech-savvy
  • Verbal communication
  • Marketing and sales experience
  • Outstanding customer service
  • Leadership

Certification

  • Law On-Demand Virtual Work Experience - Springpod, 2024
  • Legal Careers with TLT - TLT Springpod, 2024
  • Politics On-Demand - Springpod, 2024
  • See What's Possible - Specssaver, 2024
  • Digital Skills with Fujitsu - Fujitsu, 2024

Languages

English
Fluent

Affiliations

  • Reading, Research, Photography, Community Involvement

Timeline

Volunteer

British Heart Foundation
07.2024 - 03.2026

Part-time Manager

Hem Restaurant
06.2024 - 06.2025

Front of House Team Member

Hem Restaurant
04.2024 - 06.2024

A-Levels - Year 12 - Year 13

Warwickshire College
09.2023 - 06.2025

Bar Associate

JDWetherspoons
06.2023 - 06.2024

Senior High-school/GCSE - Year 7 - Year 12

First City Providential College
06.2017 - 04.2023

Elementary - Year 5 - Year 6

La Concepcion College
06.2015 - 04.2017

Elementary - Year 2 - Year 4

Village Montessori School
06.2012 - 04.2015

Elementary - Year 0 - Year 1

Montville Centro Escolar of Bulacan
06.2010 - 04.2012

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Odesa Espiritu