Octavio Ferreira
London,City of London
Summary
Accomplished hospitality professional with expertise in wine selection and allergy communication, ensuring exceptional customer satisfaction. Demonstrates strong skills in health and safety compliance, team training, and upselling techniques. Adept at serving large parties and mastering menu memorisation to enhance dining experiences. Committed to leveraging sales techniques to drive revenue growth while maintaining high standards of service.
Driven Head Waiter offering 18 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Head waiter
Evolv
London, City of London
03.2025 - Current
- Streamlined table turnover processes, enhancing operational efficiency.
- Managed staff rota to ensure adequate coverage during peak hours.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Increased customer satisfaction by delivering prompt, courteous service.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Greeted customers, presented menus and shared information about available special items.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Head waiter
Bob Bob Ricard
London, Soho
11.2023 - 08.2024
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Reduced wait times with efficient seating arrangements.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Conducted inventory checks for smooth operation of the restaurant.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Assisted in menu development for improved guest satisfaction.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Trained new staff members, promoting consistent service standards across the team.
- Delivered quality service by providing warm and welcoming environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
- Managed cash tips and reconciled tickets against till at end of shift.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Upsold sides and beverages to increase restaurant revenue.
- Greeted customers, presented menus and shared information about available special items.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Streamlined table turnover processes, enhancing operational efficiency.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Head waiter
La Barca
London, Waterloo
05.2023 - 11.2023
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Reduced wait times with efficient seating arrangements.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Increased customer satisfaction by delivering prompt, courteous service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
- Processed payments and reduced customer wait times.
- Trained and supervised wait staff to maintain first-class customer service standards.
Head waiter
Macellaio
London, South Kensington
09.2022 - 04.2023
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Streamlined table turnover processes, enhancing operational efficiency.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Reduced wait times with efficient seating arrangements.
- Increased customer satisfaction by delivering prompt, courteous service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Followed food hygiene and safety procedures in line with requirements.
Education
Diploma of Higher Education -
College Bartolomeu Dias
Lisbon Portugal 09.1999 - 07.2004
Skills
- Allergy communication
- Wine selection expertise
- Health and safety compliance
- Team training
- Customer satisfaction
- Upselling techniques
- Serving large parties
- Sales techniques
- Menu memorisation
Languages
English
Advanced
Spanish
Fluent
Portuguese
Native
Timeline
Head waiter
Evolv
03.2025 - Current
Head waiter
Bob Bob Ricard
11.2023 - 08.2024
Head waiter
La Barca
05.2023 - 11.2023
Head waiter
Macellaio
09.2022 - 04.2023
Diploma of Higher Education -
College Bartolomeu Dias
09.1999 - 07.2004
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