Ochirdalai Khishigsuren
Manchester,United Kingdom
Summary
Experienced professional with a strong background in restaurant marketing, workflow optimisation, and complaint management. Proven ability to enhance sales performance through effective forecasting and planning, staff training, and sales techniques. Adept at managing store operations, processing orders, and conducting pre-shift briefings with meticulous attention to detail. Demonstrates exceptional problem-solving skills and a commitment to improving overall business efficiency. Career goal: To leverage extensive expertise in a dynamic role that drives operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift leader
Cafe Nero
Manchester
07.2024 - Current
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Identified areas for improvement whilst conducting routine audits on operations and services provided.
- Conducted quality checks on coffee beans, guaranteeing top-notch products at all times.
- Tailored milk frothing techniques specific to each drink order, elevating beverage presentation.
- Improved customer satisfaction by providing quick and friendly service.
- Assisted in designing attractive display setup, enhancing shop ambiance.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Restaurant Manager
MABU s.r.o
Prague
12.2022 - 02.2024
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Optimised profits by controlling food, beverage and labour costs daily.
- Regularly updated computer systems with new pricing and daily food specials.
- Leveraged communication skills to engage and encourage team understanding of tasks assigned.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Handyman job
C&B Properties Ltd
Manchester
03.2014 - 12.2022
- Assessed interior and exterior property areas to assess damage and maintenance needs.
- Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Operated hand and power tools to complete repairs.
- Fixed problems with indoor and outdoor appliances used by building occupants.
Apprentice Electrician
Kerry Properties Ltd
Manchester
01.2019 - 01.2020
- Resolved issues with existing systems and replaced malfunctioning parts.
- Promoted workplace safety by quickly reporting potential hazards, avoiding accidents and incidents.
- Followed all relevant electrical and building codes for each job, delivering safe, quality results.
- Assisted with electrical installation tasks, gathering tools and components to support job preparations.
Education
Level 2 - Functional skillls qualification in Mathematics
J.T.L
Entry 2 - Functional skills qualification in English
The Manchester College
Entry 3 - Mathematics
The Manchester College
Mathematics
High school no.33
LEVEL 2 - AAT accounting
Manchester College
Manchester 09.2024 -
Skills
- Restaurant marketing
- Workflow optimisation
- Complaint management
- Staff training
- Sales performance monitoring
- Forecasting and planning
- Attention to detail
- Problem solving
- Order processing
- Sales techniques
- Pre-shift briefings
- Store operations
Languages
Mongolian
English
Custom
5,C1
Timeline
LEVEL 2 - AAT accounting
Manchester College
09.2024 -
Shift leader
Cafe Nero
07.2024 - Current
Restaurant Manager
MABU s.r.o
12.2022 - 02.2024
Apprentice Electrician
Kerry Properties Ltd
01.2019 - 01.2020
Handyman job
C&B Properties Ltd
03.2014 - 12.2022
Level 2 - Functional skillls qualification in Mathematics
J.T.L
Entry 2 - Functional skills qualification in English
The Manchester College
Entry 3 - Mathematics
The Manchester College
Mathematics
High school no.33
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