OCHE JOHN OTOKPA

• Cleaned and organized 13 pantries and 1 plant rooms as required.
• Greeted guests with warmth and professionalism for friendly, helpful service.
• Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
• Increased workplace safety by immediately reporting potential hazards.
• Communicated with coworkers and managers about completed duties.
• Stored supplies safely and securely to prevent theft and damage.
• Trained and supervised new staff members on operational handling proceedure.
• Setting up junket

Communicated with coworkers and managers about completed duties.

• Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
• Performed cleaning and maintenance duties as directed.
• Stored supplies safely and securely to prevent theft and damage.
• Resolved guest inquiries punctually and politely for professional customer service.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established time frames.
• Cultivated positive rapport with over 50 fellow employees to boost company morale and promote employee retention.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Analyzed and reported on key performance metrics to senior management.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Assisted in recruiting, hiring and training of team members.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior managers and .Directors.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Managed bar and wait staff and directed hiring process.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Worked with qualified chef to diversify menu with new offerings.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Monitored food preparation, production, and plating for quality control.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Worked with qualified chef to diversify menu with new offerings.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Monitored food preparation, production, and plating for quality control.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Controlled food costs and managed inventory.
• Planned and executed promotions and special events in close collaboration with management.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.