Oche Anne Ihotu
Abuja ,Nigeria
Summary
Results-driven Human Resources Professional and Operations Manager with robust experience in talent acquisition, employee relations, policy implementation, statutory compliance, and facility operations management. Proven track record of streamlining workflows, enhancing workforce productivity, and ensuring full compliance with Nigerian labour laws.
Overview
3
3
years of professional experience
Work history
Human Resources Manager
KREDITEK STRIDE LIMITED
Abuja
02 2026 - 09 2026
- Managed recruitment and selection processes, ensuring timely hiring of qualified candidates through effective job postings, CV
- Screening, and interviews.
- Developed and implemented HR policies, procedures, and workplace guidelines to promote professionalism, accountability
- Discipline, and organisational efficiency.
- Managed employee attendance, punctuality, leave, sick leave, absenteeism, and workplace conduct, ensuring proper
- Documentation and compliance with company policies.
- Prepared and issued employment letters, confirmation letters, promotion/salary adjustment letters, queries, suspension notices
- And other HR correspondence.
- Monitored employee performance and supported performance management and staff development through regular reviews
- Feedback, and knowledge-sharing sessions.
- Coordinated onboarding and exit processes to ensure seamless transitions for employees, including accurate documentation and
- Communication with relevant departments.
- Assisted with monthly payroll administration, including salary schedules, tax deductions, cooperative savings, surcharges, and
- Other employee deductions.
- Maintained and updated employee records, personnel documentation, attendance records, leave records, and staff status reports.
- Liaised with management and department heads on staffing needs, employee relations, disciplinary matters, performance
- Concerns, and workforce planning.
- Coordinated recruitment for various roles, including Business Development Officers, Loan Officers, Account Interns, Social Media
- Managers, Telemarketers, and other operational positions.
- Supported the recruitment and documentation of NYSC Members for available organisational roles.
- Implemented and monitored workplace rules relating to official communication, professional dressing, mobile phone usage, office
- Attendance, break periods, and staff movement.
- Handled employee relations and disciplinary processes, ensuring that workplace concerns were documented and addressed
- Appropriately.
- Prepared weekly HR reports and management updates covering recruitment, attendance, leave, disciplinary matters, staffing, and
- Other HR activities.
- Organised and coordinated employee knowledge-sharing and professional development sessions to improve product knowledge
- Teamwork, communication, and operational understanding.
- Worked closely with the Finance and Operations departments on payroll inputs, employee documentation, salary adjustments, tax
- Information, and staff-related financial records.
- Supported strategic HR planning by identifying workforce requirements, recruitment priorities, employee performance needs, and
- Organisational development areas.
- Reinforced professional workplace culture by promoting company values and standards for employee conduct, communication, and
- Adherence to policies.
Customer Maintenance / Operation Manager
AK ENTERTAINMENT
Abuja
2024.12 - 2025.12
- Led maintenance operations across gaming systems and facility infrastructure, ensuring optimal performance and minimal
- Downtime.
- Designed and implemented preventive maintenance strategies to improve efficiency and reduce technical disruptions.
- Managed customer support operations across WhatsApp and Telegram, handling engagement with over 2,000 active users.
- Supervised and trained support staff and agents, ensuring compliance with processes and service standards, improving response
- Times.
HR Manager / Human Resources Officer
Abokee Wings Travel
Abuja
2023.01 - 2024.12
- Managed end-to-end recruitment, enhancing candidate sourcing and selection across key business functions.
- Implemented performance management systems with defined KPIs, supporting team leads in performance reviews.
- Ensured compliance with Nigerian labour laws, including PAYE, NHIS, pension, and NSITF.
- Coordinated payroll processes and statutory remittances, maintaining accurate HR records and documentation.
Education
Bachelor of Science (B.Sc.) (In view) - Business Administration
National Open University
Abuja HRM Professional Certification (In View) - Human Resources Management
CIPM
AbujaSkills
- HR Information Systems (HRIS)
- Recruitment & Applicant Tracking Systems (ATS)
- Payroll & Attendance Management
- HR Data Management
- Payroll Administration
- HR Process Improvement
- Policy Compliance
- Talent Development Planning
- Risk Assessment in HR
- Performance Reporting
- Workplace Conflict Resolution
- Employee Engagement Strategies
- Training Facilitation
- Quality Assurance & Control
- Analytical Skills
- Data Analysis & Reporting
- Microsoft Excel & Data Management
- Microsoft Office Suite
- Communication & Collaboration Platforms
- Communication Skills
Custom Section
Lagos, Nigeria
Personal Information
Title: Human Resources Manager
Timeline
Customer Maintenance / Operation Manager
AK ENTERTAINMENT
2024.12 - 2025.12
HR Manager / Human Resources Officer
Abokee Wings Travel
2023.01 - 2024.12
HRM Professional Certification (In View) - Human Resources Management
CIPM
Bachelor of Science (B.Sc.) (In view) - Business Administration
National Open University
Human Resources Manager
KREDITEK STRIDE LIMITED
02 2026 - 09 2026