Ocean Gao

Monitored and analysed daily inventory levels and SKU velocity across 15+ product lines using SAP, reducing safety stock holding costs by 8% while maintaining order fulfillment rates. Demand Forecasting Improvement: Collaborated with cross-functional teams (Sales & Marketing) to refine rolling demand forecasts, applying statistical forecasting models that improved forecast accuracy by 12% for peak promotional seasons. Process Optimization: Assisted in streamlining inbound logistics workflows, optimizing delivery schedules for primary suppliers, which cut average dock-to-stock cycle times by 15%. Standardised pallet utilization and load planning in support of "Green Logistics" initiative, contributing to a 5% reduction in total carbon footprint per shipment.

Inventory & Donation Processing: Sorted, quality-checked, and categorized incoming donated goods; effectively managed backroom storage to streamline stock replenishment onto the sales floor.

Merchandising & Visual Standards: Supported daily shopfront operations and visual merchandising, ensuring optimal product display and pricing compliance to maximize sales revenue for charitable causes.

Customer Service & Teamwork: Delivered friendly customer service at checkout, handled cash and card transactions using POS systems, and collaborated seamlessly with a diverse team of volunteers and store managers.

Waste Reduction & Sustainability: Assisted in identifying unsellable items for textile recycling programs, contributing to local circular economy and waste minimization goals.

Supplier Management & Procurement: Participated in end-to-end procurement processes for offshore equipment and raw materials, conducting market research, supplier pre-qualification, and evaluation for over 20 regional vendors.

Contract Negotiation & Cost Control: Assisted senior buyers in contract negotiation and spend analysis, helping identify cost-saving opportunities that reduced quarterly procurement spend by $150K+.

Risk Management & Logistics Coordination: Tracked global logistics and customs clearing documentation for imported high-value components, proactively mitigating supply chain disruption risks and ensuring 98%+ on-time delivery (OTD) to offshore rigs.

ERP System & Process Audit: Managed procurement data entry and order tracking in the enterprise ERP system; performed weekly inventory audits to ensure compliance with strict health, safety, and environmental (HSE) guidelines.