O Bryan Jones
Machine Operator
Eltham
Summary
Enthusiastic and skilled Inventory Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Inventory Specialist
Seprod
05.2023 - 04.2024
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Established protocols to use for inventory control and management, streamlining internal process.
- Receive, count and issue items based on information from incoming requisitions.
- Store items in organized and accessible manner in recommended
locations in stores. - Pack and unpack items to be stocked on shelves in storage or other specified area.
- Assist in verification inventory balances by comparing them to physical stock counts and investigate discrepancies.
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Assist to prepare and maintain records of stores inventory including issuances, receipt and returns.
- Prepare items for use by adjusting or assembling them where necessary.
- Advice internal users on suitability of parts where necessary.
- Maintain proper housekeeping of work area to include weekly washing of machines and participate in Food Safety and Security programmes when required.
- Assisted in implementing new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Completed physical inventory counts each month.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 10 packages per day
Machine Operator
Trade Winds Citrus
12.2021 - 12.2022
- Safely operate filling and packaging machines
- Access and diagnose equipment problems and drive corrective action to resolve issues
- Ensure machines function correctly at budgeted efficiency
- Perform quality checks as required
- Make adjustments as required to ensure efficient operation of lines
- Identify and tend to problems with machines to prevent non-operation
- Conduct frequent audits, follow-ups and inspections of line to ensuring on-going utilization to increase efficiency.
- Ensure health and safety protocols as well as GMP standards are adhered to
- Support continuous improvement initiatives
- Adhere to standard operating procedures for production
- Assist in identifying and recommending solutions to overcome issues arising to meet production requirements and address operational risks
- Assist in monitoring quality standards of products
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers
- Produced over 5000 gallons of juice per 12hour shift
Technical Support Representative
IBEX Global
10.2020 - 04.2021
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Answer customer requests or inquiries concerning services and products and address problem areas.
- Troubleshoot and resolve customer impacting issues surrounding their landline/internet and issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, and provisioning.
- Utilize operational systems to troubleshoot and give step by step processes to assist customers whose services are not working properly (ex. No dial tone/No internet)
- Continually maintain working knowledge of all company products, services and promotions (Product upgrade etc.)
- Utilize various systems and tools to initiate to assist and service customers.
- Handle less routine & repetitive matters and more complex troubleshooting scenarios.
- Make recommendations according to customer's needs.
- Identify, track & trend issues to assist in root cause elimination.
- May support emerging technologies until matured or until tools & technology enable mainstream support
- Resolve issues resulting from direct inbound customer calls, transferred callers including calls from other CSAs, trouble tickets or escalations.
- Handled more than 20 calls per 8 hour shift
- Proven ability to develop and implement creative solutions to complex problems
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience
Lifeguard & Tube Repairs
Wilderness Resort
06.2019 - 09.2019
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Administered CPR and first-aid following best practices.
- Responded to emergency situations in timely, efficient manner.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Entered water immediately to pull struggling swimmers to safety.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Provided friendly customer service to guests and addressed concerns.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Maintained clean and safe facility, performing necessary cleaning tasks on daily basis.
Prep Dishwasher
Monk's Bar And Grill
07.2019 - 09.2019
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed dishes and assisted in bussing tables.
- Reduced cross-contamination risks by diligently separating and washing dishes from different food preparation stations.
- Assisted in maintaining inventory levels for kitchen tools and utensils, ensuring adequate supplies for peak service times.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
- Ensured adherence to local health department regulations regarding proper storage of cleaned items.
- Facilitated quick meal preparation by pre-washing fruits, vegetables, and other ingredients as needed.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Worked well in team setting, providing support and guidance.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
No Degree - Business Studies
Distinction College
Spanish Town, Jamaica 09.2017 - 06.2018
High School Diploma -
Charlemont High School
Linstead, Jamaica 09.2013 - 06.2016
Skills
Quick learner
Ability to lead
Being able to work effectively in stressful situations
Time management abilities
Mechanical Aptitude
Machine Maintenance
Equipment monitoring
Machinery Cleaning
Interpersonal Communication
OSHA Certification
Product Sampling
Problem-solving abilities
Timeline
Inventory Specialist
Seprod
05.2023 - 04.2024
Machine Operator
Trade Winds Citrus
12.2021 - 12.2022
Technical Support Representative
IBEX Global
10.2020 - 04.2021
Prep Dishwasher
Monk's Bar And Grill
07.2019 - 09.2019
Lifeguard & Tube Repairs
Wilderness Resort
06.2019 - 09.2019
No Degree - Business Studies
Distinction College
09.2017 - 06.2018
High School Diploma -
Charlemont High School
09.2013 - 06.2016