Obioma Okeke
Hemel Hempstead,Hertfordshire
Summary
Dedicated healthcare professional with extensive expertise in dementia care and elderly support. Demonstrates proficiency in bed bathing, hoisting operations, and personal protective equipment usage. Skilled in risk assessment, moving and handling certification, and lifting techniques to ensure patient safety. Adept at managing household tasks, understanding nutrition and hygiene principles, and providing compassionate care. Committed to maintaining confidentiality compliance while supporting mobility and administering medication effectively. Career goal: To enhance the quality of life for patients through empathetic care and advanced medical knowledge.
Compassionate individual with strong communication and organisational skills, coupled with background in providing personal support and maintaining client dignity. Capable of handling daily living activities and building meaningful relationships. Committed to enhancing clients' quality of life through dedicated care and attention.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Domiciliary care worker
SHIRE HOMECARE SERVICES LTD
Hemel Hempstead, Hertfordshire
08.2023 - Current
- Assisted in maintaining social activities for elderlies which resulted in enhanced mood levels and overall happiness.
- Promoted healthy lifestyle choices amongst clients through education about nutrition, exercise and positive habits.
- Provided transportation services to medical appointments, resulting in seamless continuity of healthcare provision for clients.
- Handled end-of-life care including palliative support offering comfort during difficult times.
- Contributed to clients' emotional health by providing companionship, conversation, and mental stimulation on a daily basis.
- Achieved improved client well-being with regular health assessments and proactive communication with healthcare professionals.
- Fostered a comfortable environment for clients by promoting independence and dignity whilst performing daily duties.
- Completed accurate documentation detailing each client's progress towards their individual recovery goals regularly.
- Ensured safety and security of patients through vigilant monitoring of health conditions and swift action during emergencies.
- Improved mobility for disabled patients using assistive devices such as wheelchairs, canes or walkers effectively.
- Handled sensitive information confidentially respecting the privacy rights of every client under my care.
- Supervised activities that fostered independent living skills in individuals with learning disabilities leading to increased self-confidence.
- Demonstrated high level adaptability whilst responding quickly to emergency situations ensuring immediate attention was given where needed.
- Managed household chores to maintain cleanliness and organisation for the benefit of clients' physical wellbeing.
- Facilitated open lines of communication between patients, families and medical staff ensuring comprehensive understanding of care processes.
- Developed strong rapport with clients by delivering compassionate care tailored to individual needs.
- Assisted in daily personal care routines for improved patient wellbeing.
- Administered medication and kept comprehensive records.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Cooked meals to meet diverse dietary requirements.
- Hoovered and tidied rooms with keen eye for detail.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Practiced safety and hygiene procedures by maintaining clean work environment.
- Picked up client shopping and prescriptions.
- Evaluated client health conditions and reported concerns to manager.
- Promoted healthier living choices to improve wellbeing of clinically obese patients.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Kept detailed records of care activities, condition changes and treatment responses.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Involved clients in decision-making to promote independence.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Answered questions from clients, family members, and other carers.
Senior Care worker
Zinnia Care Limited
Hemel Hempstead, Hertfordshire
01.2023 - Current
- Supported end-of-life care compassionately providing comfort during difficult times.
- Managed challenging behaviour professionally and calmly reducing instances of distress amongst residents.
- Planned daily activities to stimulate cognitive function in dementia patients.
- Prepared nutritious meals, ensuring better health of residents.
- Liaised effectively with families regarding the welfare of their loved ones ensuring transparency and trust in our service provision.
- Facilitated community outings, promoting social integration of clients.
- Ensured safety in the living environment by regular inspection and maintenance.
- Administered medication accurately, enhancing patient health.
- Improved patient comfort by providing high-quality personal care.
- Adapted communication methods according to individual's abilities facilitating understanding and positive interactions.
- Empowered individuals through choice and decision-making opportunities promoting independence.
- Assisted residents with personal hygiene tasks for enhanced self-esteem and dignity.
- Implemented stringent infection control measures whilst maintaining a homely environment.
- Maintained accurate records of patient's condition, aiding their medical reviews.
- Responded promptly to emergencies, minimising risk to clients' health and safety.
- Provided companionship to elderly patients, resulting in improved emotional wellbeing.
- Assisted with mobility issues, increasing independence of patients.
- Raised care standards through innovation by continually assessing, monitoring and reviewing daily processes to identify and address opportunities for improvement.
- Connected with service users on personal level by employing active listening and interpersonal skills to establish meaningful rapport.
- Employed tact and diplomacy to resolve complex issues involving residents.
Health Care Intern
CHEP HUMAN RESOURCES ACADEMY LAGOS
Lagos Nigeria, Lagos
09.2022 - 06.2023
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Respected privacy and dignity of each resident during provision of care services.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Monitored vital signs of patients for early detection of health complications.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Delivered excellent customer service by addressing concerns of patients' families.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Assisted in daily living activities for enhanced patient comfort.
- Organised recreational activities for improved social interaction amongst residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Collaborated with healthcare team for effective patient care delivery.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored client health conditions and reported immediate issues to manager.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Accompanied clients to important appointments.
- Involved clients in decision-making to promote independence.
- Followed client treatment plans for exercises, medications and wound care.
- Answered questions from clients, family members, and other carers.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
Client Account officer
ACCESS BANK PLC
Lagos Nigeria, lagos
01.2012 - 08.2022
- Implemented proactive measures to reduce potential risks affecting client accounts.
- Developed customised solutions to meet individual client needs.
- Built strong rapport with key stakeholders, solidifying long-term business partnerships.
- Oversaw successful contract renewals by maintaining excellent relations with clients.
- Facilitated smooth communication between clients and internal teams.
- Ensured timely execution of service orders, leading to increased trust from clients.
- Coordinated cross-functional teams to deliver exceptional services to clients.
- Conducted regular reviews of client portfolios for optimisation opportunities.
- Resolved conflicts or discrepancies within client accounts, ensuring high standards of service delivery.
- Provided comprehensive support for client queries, increasing satisfaction levels.
- Identified upselling opportunities whilst reviewing existing client accounts.
- Liaised between clients and technical teams to facilitate issue resolution swiftly.
- Collaborated with the sales team for successful onboarding of new clients.
- Trained junior staff on best practices in account management, fostering an environment of continuous learning.
- Maintained a meticulous record of all client interactions using CRM software.
- Enhanced customer experience by addressing issues promptly and efficiently.
- Streamlined operational processes for improved efficiency in account management .
- Supported team members in handling complex cases through effective problem-solving strategies.
- Managed key client accounts to maintain productive relationships.
- Analysed account performance with monthly reporting.
- Managed assigned accounts and monitored payment status to reduce past-due payments.
- Collaborated with business development and marketing teams to highlight new revenue streams.
- Followed industry trends and set pricing strategies to maximise business returns.
- Evaluated products to select mix meeting current customer demand.
Education
Bachelor Degree of Science in Marketing - Marketing
Institute of Management and Technology Enugu
Nigeria 01.2009 - 12.2010
Senior Secondary School Leaving Certificate - School Cert
Senior Girls Secondary School Nnewi
Enugu Nigeria 01.1994 - 12.2000
Skills
- Bed bathing competence
- Hoisting operation
- Elderly empathy
- Personal protective equipment usage
- Risk assessment capabilities
- Moving and handling certification
- Lifting techniques
- Household tasks management
- Dementia understanding
- Nutrition and hygiene principles
- Dementia care expertise
- Medical terminology familiarity
- Confidentiality compliance
- Incontinence care
- Ostomy care experience
- Home safety awareness
- Diabetic management
- Mobility support
- Medication Administration
- Food preparation
- Personal care management
- Infection control procedures
- Dementia patient support
- Record-keeping
- Compassionate care
- Washing and bathing assistance
- Standing hoists operating
- Basic Life Support Certification
- Manual handling training
- Safe lifting techniques
- Personal care
- Housekeeping
- Diabetes awareness
- Disability support
- Epilepsy awareness
- Patient identification verification
- Butterfly needle use
- Vacutainer system mastery
- Health education delivery
- Understanding patient anxiety
- Paediatric phlebotomy
- Multitasking efficiency
- Knowledgeable about consent processes
- Maintaining professionalism
- Laboratory safety measures
- Consistent accuracy in work
- Capillary puncture technique
- Phlebotomy procedure documentation
- Capillary punctures
- Blood sampling procedures
- Phlebotomy equipment operation
- Holistic care approach
Affiliations
- Reading . meeting people and Socialising
Timeline
Domiciliary care worker
SHIRE HOMECARE SERVICES LTD
08.2023 - Current
Senior Care worker
Zinnia Care Limited
01.2023 - Current
Health Care Intern
CHEP HUMAN RESOURCES ACADEMY LAGOS
09.2022 - 06.2023
Client Account officer
ACCESS BANK PLC
01.2012 - 08.2022
Bachelor Degree of Science in Marketing - Marketing
Institute of Management and Technology Enugu
01.2009 - 12.2010
Senior Secondary School Leaving Certificate - School Cert
Senior Girls Secondary School Nnewi
01.1994 - 12.2000