Summary
Overview
Work history
Education
Skills
Affiliations
Additional Information
Languages
Timeline
Generic

Obioma Obagaye

Croydon

Summary

I have experience working in the Banking Sector, United Bank for Africa (UBA) for over six years as a Customer Service Officer and rose to the position of Head, Customer Service Unit.

I was also a frontline banking staff as a Bank Teller while at Gulf Bank Plc, where I was the first point of contact for most customers especially existing customers who came in for transactions.

I have experience cross selling the bank's products and ensuring customer's enquiries are answered and following up on customer's request within the agreed timelines.

I am trained to project the bank's image at all times and take cognisance of opportunities to improve customer experience, by giving valuable feedback to the bank.

I am always looking to learn new things and I understand that opportunities to learn can present themselves in the most unexpected ways.

I am a great team player and always focused on achieving organisational goals.

Overview

22
22
years of professional experience
9
9
years of post-secondary education

Work history

Assistant Registrar

Federal University of Technology
Akure, Ondo State
11.2015 - 08.2023
  • Provide high-level administrative support for the University's committee structure, including preparing agendas, distributing papers, taking minutes and recording actions
  • Writing briefs on various staff requests, policy updates, etc in line with the University Regulations
  • Maintaining and updating records of Staff educational leave requests
  • Ensuring policies and registers are kept up to date and compliant by liaising with different departments
  • Assisting with Health & Safety arrangements and compliance
  • Supporting the nomination and election of Senior Members, College Officers & Fellows
  • Support with the creation and development of new policies and procedures to help reduce the exposure of the University and improve compliance across the board
  • Communicate University Managements decisions on Staff requests and policy decisions to Heads of Department, Unit, Deans and Directors within the University system
  • Outline training needs of Staff and propose available training opportunities to meet the training needs for different cadre and category of Staff.
  • Led, directed and mentored administrative team to achieve maximum output.

Customer Service Officer

United Bank for Africa (UBA)
Akure, Ondo State, Nigeria
06.2007 - 04.2023
  • Recorded and processed customer data accurately.
  • Provided professional and helpful support to new and existing clients.
  • Applied best practices to comply with customer service procedures.
  • Attend to all requests and enquiry in a friendly but professional adhering to all Service Level Agreement attached to each individual task
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Maintained working knowledge of available products and services.
  • Answered and re-directed calls for swift resolution.
  • Maintenance of customer data to ensure accuracy of the Bank's internal database.

Bank Teller

Gulf Bank
Akure, Ondo State
09.2001 - 01.2006
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Sell and cross-sell bank products to new and existing customers.
  • The bank's first point of contact to customers
  • Interact with customers, verify their identification, process deposits and withdrawals, and facilitate various financial transactions such as money orders.
  • Balance cash drawers, achieving zero shortages or overages.


Education

B. Sc - Economics

Usmanu Dan Fodio University
Nigeria
11.1995 - 11.1999

GCSEs - English, Mathematics, Book-Keeping, Economics, Commerce, Geography, Government, Biology

Federal Government Girls' College
Katsina State, Nigeria
02.1989 - 06.1994

Data Analysis (using SPSS and Power BI)

Digital Bridge Institute (ICICTS)
Nigeria
08.2023 - 08.2023

Skills

  • Very Conversant with Microsoft Office Suite
  • Fair knowledge of SPSS and Power BI
  • Good Organisational Skills
  • Ability to work under pressure
  • Good interpersonal skills and a great team player
  • Ability to communicate clearly
  • Attention to details
  • Always willing and open to learning

Affiliations

Certificate of Membership - Association of Nigerian Universities Professional Administrators (ANUPA) December 2016 to Present This is a certificate that is issued to members of the Association who are practising the profession and have undergone training as professional members of the body. They must be working in University Administration to be qualify for consideration of being certified.

Additional Information

  • Citizen and eligible to work, I would be ready to start working immediately. , Willing to relocate: Anywhere
  • Awards , The Federal University of Technology, Akure, Nigeria - Excellent and Productivity Award March 2017 This is the Vice Chancellor's Award in recognition of my outstanding contributions to the development of the University during the year

Languages

English
Fluent
Hausa
Intermediate
yoruba
Intermediate
igbo
Upper intermediate

Timeline

Data Analysis (using SPSS and Power BI)

Digital Bridge Institute (ICICTS)
08.2023 - 08.2023

Assistant Registrar

Federal University of Technology
11.2015 - 08.2023

Customer Service Officer

United Bank for Africa (UBA)
06.2007 - 04.2023

Bank Teller

Gulf Bank
09.2001 - 01.2006

B. Sc - Economics

Usmanu Dan Fodio University
11.1995 - 11.1999

GCSEs - English, Mathematics, Book-Keeping, Economics, Commerce, Geography, Government, Biology

Federal Government Girls' College
02.1989 - 06.1994

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Obioma Obagaye