OBIOHA CHINYERE
London
Summary
I am an ambitious and astute administrative and customer service professional offering more than 3 years of expertise in the healthcare, Sales, media and education industry. Highly skilled at delivering exceptional customer service with exceptional managerial, administrative and leadership abilities. I am highly effective, confident, organized with strength and agility to withstand long work hours, work with my hands as well as a motivated team player who is willing to go above and beyond for an organization. Seeking to work in a fast-paced and challenging environment with a chance to take up added responsibility for team and company success. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Assistant
BLUE CROSS CARERS
09.2023 - 12.2023
- Provided compassionate care and assistance to clients in alignment with Blue Cross standards
- Collaborated with a multidisciplinary team to ensure the well-being of individuals under care
- Maintained detailed records, facilitating effective communication within the care team
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility.
Caregiver
ELLAN DAYCARE
12.2022 - 09.2023
- Implemented and supervised nutritious meals, snacks, and potty training for young children, promoting their development and well-being
- Developed and managed balanced schedules encompassing physical activities, rest, and playtime to foster a healthy routine for children
- Ensured the highest levels of safety, sanitation, and orderliness in the childcare environment, always maintaining professional standards
- Cultivated positive relationships with parents, children, and colleagues, fostering an inclusive and supportive atmosphere
- Proactively identified and communicated any signs of emotional or developmental concerns to supervisors and parents, facilitating timely intervention and support.
Sales Representative
WENDEES FOOD
07.2022 - 12.2022
- Identified and cultivated prospective clients, maintaining positive relationships and implementing follow-up plans to ensure customer satisfaction
- Generated engaging social media content to enhance company's online presence
- Conducted regular client check-ins to foster satisfaction and identify opportunities for cross-selling and up-selling, while conducting relevant research to drive company growth
- Utilized various platforms (social media, emails, calls) to cold call and engage lead prospects, consistently achieving sales quotas
- Monitored competition and market trends, resolving customer complaints promptly and effectively through collaborative problem-solving
- Coordinated sales efforts with marketing initiatives, actively pursuing new business opportunities.
Academic Teacher
OUR LADY OF APOSTLE
08.2021 - 05.2022
- Supervised classes to ensure all students are learning in a safe and productive environment
- Organized supplies and resources for lectures and presentations and Invigilated quizzes and final examinations
- Delivered personalized instruction to each student by encouraging interactive learning
- Planned and implemented educational activities and events while ensuring classroom is always clean
- Developed and distributed educational materials such as notes, tests, and assignments.
Plateau State Hospital
TB screening Officer
10.2020 - 07.2021
- Conducted thorough screenings for Tuberculosis, utilizing targeted questioning techniques and ensuring accurate diagnosis
- Facilitated prompt initiation of appropriate medical regimens for patients who tested positive for Tuberculosis
- Produced comprehensive situational survey reports, providing insightful analyses on treatment progress to enhance patient care
- Maintained meticulous monthly records of screening, presumptive, and registered TB cases, adhering to guidelines for complete and accurate documentation.
CUSTOMER SERVICE REPRESENTATIVE
ADEOLA LAGOS
10.2019 - 07.2020
- Respond promptly to customer inquiries via phone, email, and chat
- Utilize comprehensive product knowledge to assist customers with inquiries, provide information, and troubleshoot issues effectively
- Collaborate with cross-functional teams to resolve complex customer problems, resulting in a 70% increase in customer satisfaction
- Successfully upsell and cross-sell products, contributing an increase in revenue during promotional periods
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions
- Consistently meet or exceed company/customer service KPIs, including response time, resolution time, customer satisfaction scores
- Participate in ongoing training to stay informed about product updates and enhance customer service skills.
Wardrobe Assistant (Standby)
Native Media Limited
06.2019 - 08.2019
- Offered constructive feedback on personal appearances and proposed appropriate grooming adjustments
- Coordinated with wardrobe staff to contribute to the design and completion of costumes
- Assisted cutters in preparing costumes for optimal presentation while developing and executing costume plots for characters, overseeing fittings and rehearsals
- Maintained thorough records of costumes and accessories used in each scene through detailed photography and documentation
- Analyzed artist requirements and sourced costumes and wigs as needed.
Education
MSc. Project Management (in-view) -
Ravensbourne University London
09.2023
B.A(Ed)Early Childhood Education/English Language - Education of Individuals in Elementary Special Education Programs
Tai Solarin University of Education Nigeria
Ogun State, NIGERIA11.2019
Skills
- Marketing and Lead generation
- Interest in retail, logistics and warehouse
- Customer Service and contact center
- IT – Ms word, PowerPoint, Excel
- Account management and data collection
- Cross-selling/up-selling/order processing
- Product and service Knowledge
- Quality Assurance
- Till counting and order processing
- Clerical and administrative Support
- Complaint resolution and customer loyalty building
- Interpersonal and Communication (Oral and Written)
- Multitasking and time management
- Socio-cultural tolerance
- Agility and strength to withstand long work hours and accuracy
- Creativity and team collaboration
- Analytical and Problem solving
- Powerful negotiation and networking
- Critical thinking and detail-oriented
- Empathetic and attention to details
- Meal Planning
- Medication Administration
- Household Tasks
- Behavior Management
- Medical Records Management
- Light Housekeeping
Certification
- The UK SHE Organisation, Occupational Health and Safety, 2021
- Plateau State Teaching Hospital, TB Screening and counseling training, 2021
Languages
ENGLISH
References
AVAILABLE UPON REQUEST
Travelling,Reading,Surfing the internet,
Learning about different cultures
Discovering new ways of doing things
Staying updated
Timeline
Care Assistant
BLUE CROSS CARERS
09.2023 - 12.2023
Caregiver
ELLAN DAYCARE
12.2022 - 09.2023
Sales Representative
WENDEES FOOD
07.2022 - 12.2022
Academic Teacher
OUR LADY OF APOSTLE
08.2021 - 05.2022
Plateau State Hospital
TB screening Officer
10.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
ADEOLA LAGOS
10.2019 - 07.2020
Wardrobe Assistant (Standby)
Native Media Limited
06.2019 - 08.2019
MSc. Project Management (in-view) -
Ravensbourne University London
B.A(Ed)Early Childhood Education/English Language - Education of Individuals in Elementary Special Education Programs
Tai Solarin University of Education Nigeria