Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

OBINNA PHILEM UNIGWE

Swansea,Swansea

Summary

Detail-oriented professional with a strong background in customer service, skilled in multitasking and prioritization. Excellent problem-solving and conflict resolution abilities, paired with exceptional communication skills. Dedicated to providing outstanding service and building positive client relationships.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

IT support technician

University of Calabar
Calabar, Nigeria
01.2020 - 11.2023
  • Achieved significant increase in users satisfactions ratings through the provision of top-notch support as measured by post-interaction survey over as period of six months.
  • Improved overall user satisfaction by 22% by effectively handling complaints and inquiries through support ticket which lead to a reduction in escalated issues.
  • Maintained a calm and professional demeanour while managing high volumes of inquiries, showcasing my ability to handle difficult situations and resolve complaints effectively.

IT Support Help-desk

Kingdom Glory College
Ibadan, Nigeria
09.2018 - 10.2019
  • Provided exceptional customer service by assisting students and staff with technical issues, ensuring a positive user experience and fostering a supportive environment.
  • Demonstrated strong problem-solving skills by effectively diagnosing and resolving technical problems, often under pressure, which is crucial for handling customer complaints efficiently.
  • Communicated complex technical information in a clear and concise manner, enhancing users' understanding and satisfaction, and ensuring that their concerns were addressed promptly.

Education

Bachelor of Science - Computer Science

University of Ilorin
Ilorin, Nigeria
09.2014 - 09.2018

Master of Science - Communication Engineering

Swansea University
SWansea, UK
09.2022 - 03.2024

Skills

  • Good communication & interpersonal skills
  • Problem-solving and conflict resolution skills
  • Customer service Excellence
  • Multiple tasks and prioritize effectively
  • Proficient in Microsoft 365
  • Active Listening
  • Empathy and Compassion
  • Good time management
  • Team Collaboration

Certification

Technical Support Fundamentals (Google IT Support Professional Certificate)

Customer Service, Customer Support, and Customer Experience (Udemy)

Timeline

Master of Science - Communication Engineering

Swansea University
09.2022 - 03.2024

IT support technician

University of Calabar
01.2020 - 11.2023

IT Support Help-desk

Kingdom Glory College
09.2018 - 10.2019

Bachelor of Science - Computer Science

University of Ilorin
09.2014 - 09.2018
OBINNA PHILEM UNIGWE