Obinna Ukatu
Anthony
PORTSMOUTH
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Trainer
HIIT
Lagos, Western Nigeria
03.2023 - 12.2023
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
System Analyst
Chukwuemeka Odumegwu Ojukwu University
Uli, Ihiala
06.2009 - 09.2021
- Diagnosed, troubleshot and resolved network and system problems.
- Defined and documented scope of projects for distribution to team.
- Gathered requirements and performed gap analysis through design workshops with users.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Researched and adopted new technologies to add value to existing offerings.
- Improved systems with addition of new features and infrastructure.
- Educated stakeholders on data protection tactics to reduce breaches.
- Enhanced interfaces to promote better functionality for users.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Set up and maintained user accounts and client access.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented support interactions for future reference.
IT Technician
Hinckley Associates
Porth Harcourt, Southern Nigeria
01.2008 - 06.2009
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
Master of Science - Artificial Intelligence
University of Huddersfield
Huddersfield 09.2021 - 11.2022
Bachelor of Science - Computer Science
National Open University of Nigeria
Nigeria 01.2013 - 10.2018
National Diploma - Electrical and Electronics Engineering
Institute of Management and Technology (IMT) Enugu
Enugu Nigeria 03.2005 - 09.2007
O' Level - Sciences
Senior Secondary Certificate Examination
Comprehensive Secondary School Nawfia 09.1997 - 06.2003
Skills
Data organization
Employee training
Project implementation
Group and individual instruction
Goal-setting
Payment collection
Student rapport
Online instruction
Classroom expertise
Computer imaging
Programming
Desktop and laptop installations
Help desk support
PC refurbishment
Email account set up
Hardware and software installation
Web Security
Technical Analysis
Regulatory compliance
Network component installations
Virus and malware prevention
Operating system testing
Technical Support
Wireless Networking
Application installations
Inventory control systems
Software deployment management
Helpdesk services
Desktop Technical Support
Office administration
Documentation and reporting
Administrative support
Project Management
Mail handling
Training and Development
Certification
CompTIA A+
Timeline
Trainer
HIIT
03.2023 - 12.2023
Master of Science - Artificial Intelligence
University of Huddersfield
09.2021 - 11.2022
Bachelor of Science - Computer Science
National Open University of Nigeria
01.2013 - 10.2018
CompTIA A+
12-2010
System Analyst
Chukwuemeka Odumegwu Ojukwu University
06.2009 - 09.2021
IT Technician
Hinckley Associates
01.2008 - 06.2009
National Diploma - Electrical and Electronics Engineering
Institute of Management and Technology (IMT) Enugu
03.2005 - 09.2007
O' Level - Sciences
Senior Secondary Certificate Examination
09.1997 - 06.2003