Summary
Overview
Work History
Education
Skills
Timeline
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Ndidi Nwachi

Dagenham,ESS

Summary

Experienced Healthcare Support Worker with over seven years in care industry. Excellent reputation for resolving problems and improving customer satisfaction. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

1823
1823
years of professional experience

Work History

Healthcare Support Worker

First Options Healthcare
Croydon, SRY
03.202 - Current
  • Implemented customer follow up to uphold service standards.
  • Applied conflict management to stressed and concerned customers.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Followed scripts when answering common customer questions.
  • Answered over 50 telephone calls per day with professionalism.
  • Delivered team objectives according to business development strategy.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Monitored statutory and regulatory changes, implementing accordingly for compliant operations.
  • Communicated client feedback to leadership teams and identified improvements possibilities.
  • Handled in-person, email and mailed correspondence.
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-dept support

Healthcare Support Worker

Radiantlife ltd
Rainham , Essex
06.2017 - 02.2021
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained confidentiality and compliance standards for optimised patient care.

Customer Sales Assistant

Carter Global UK Ltd
Dartford, KEN
03.2015 - 06.2017
  • Carried out active selling from initial customer greeting.
  • Prepared invoices for customers with large orders or special sales types.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Performed daily opening and closing functions and inventory management.
  • Built lasting relationships with clients through customer service interactions.
  • Followed company procedures and guidelines for smooth retail operations.

Education

Bachelor of Arts - Classical Studies

University of Ibadan
Ibadan Nigeria
05.2001

Some College (No Degree) - GCSE

Festac College
Lagos
04.1996

Skills

  • Provided attentive first-hand care, comfort and safety to patients
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief
  • Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs
  • Care plan implementation
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly

Timeline

Healthcare Support Worker

Radiantlife ltd
06.2017 - 02.2021

Customer Sales Assistant

Carter Global UK Ltd
03.2015 - 06.2017

Bachelor of Arts - Classical Studies

University of Ibadan

Some College (No Degree) - GCSE

Festac College

Healthcare Support Worker

First Options Healthcare
03.202 - Current

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Ndidi Nwachi