Obinna Ihenacho
Milton Keynes,Buckinghamshire
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency. Diverse experience spans the digital agency, government services, and finance sectors.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Senior business analyst
Capita Pensions Solutions Limited
London , City of London
2021.10 - Current
- Minimised financial impact, formulating mitigation plans to manage and reduce risks.
- Assured feasibility of proposed solutions, collaborating with business and IT stakeholders.
- Identified patterns and communicated findings to customers to integrate business requirements.
- Uncovered trends and patterns and reported to senior decision-makers.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Automated tasks to increase efficiency and reduce department workload.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Documented and traced project lifecycle to meet objectives.
- Tested and maintained system operations to standardise workflow.
- Used Lean methodologies to re-engineer processes and increase overall productivity.
- Capitalised business improvement opportunities to promote growth.
- Monitored project status to gauge progress and meet deadlines.
- Formulated and submitted monthly performance reports for strategic decision-making.
- Helped avoid financial penalties from regulators by reviewing, analysing, and correcting Capita's client database and creating governance documentation for existing processes.
- Developed requirements for Capita Pensions Solutions' online payment system for policy holders thereby reducing processing times by 40%.
- Developed and implemented requirements for policy holder mailboxes thereby reducing carbon footprint and policy holder processing times by 80%.
Business Analyst
Capita PLC
London , City of London
2017.11 - 2021.10
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Documented process flows and implemented requirements for functional improvements.
- Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
- Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.
- Designed and implemented business solutions to align with objectives and industry best practices.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
- Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
- Led comprehensive feasibility studies, evaluating potential initiatives for viability.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Reduced customers processing time by 80%.
Project Manager (pro bono)
Jesus House
London , City of London
2016.11 - 2017.10
- Pro bono project manager tasked with delivering on data migration, website upgrade, and annual report projects.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Built and nurtured professional relationships with wide range of stakeholders.
- Used project management tools and techniques for positive, successful outcomes.
- Delivered annual report 6 months earlier than scheduled.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Assured project documentation followed internal quality standards.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
Digital Business Analyst
Digital Bananas Technology
London , City of London
2016.04 - 2016.11
- Pro Bono Digital Business Analyst tasked with developed requirements and business case for customer chatbot development.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Led comprehensive feasibility studies, evaluating potential initiatives for viability.
- Prepared comprehensive analyses and reports for management to inform strategic decision-making.
- Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
- Reduced client dissatisfaction rate from 61% to 20%.
- Time spent in solving client’s issues was reduced from 70% to 20% within 6 months.
Head of project sales
Black Pelican Limited
Lagos , Nigeria
2008.01 - 2016.03
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Drove client retention through quality project execution.
- Built company reputation by managing and successfully delivering projects.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Reduced costs by allocating site resources and subcontractors for strict budget controls.
- Built relationships with stakeholders through outstanding client management skills.
- Secured new business opportunities by conducting research and networking.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Designed project presentations and reports for executive teams.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Achieved high client satisfaction through consistent delivery and communication.
- Interviewed and hired top-performing talent.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Negotiated with suppliers to reduce costs.
- Processed sales transactions over £4 billion.
Education
Level 7 Strategic Management & Leadership Practice - Management & Leadership
Chartered Management Institute
United Kingdom 2001.04 -
Level 3 Certificate in Leadership and Management - Management & Leadership
Chartered Management Institute
United Kingdom 2001.04 -
Practitioner Cert. in Requirements Engineering - Requirements Engineering
British Computer Society
United Kingdom 2001.04 -
Azure Fundamentals - Azure Fundamentals
Microsoft
U.S.A. 2001.04 -
Professional in Business Analysis - Business Analysis
Project Management Institute
U.S.A. 2001.04 -
Project Management Professional - Project Management
Project Management Institute
U.S.A. 2001.04 -
Bachelor of Science - Urban and Reginal Planning
University of Lagos
Lagos, Nigeria 2021.02 - 2026.11
Skills
- User experience analysis
- BPMN and Lean methodologies
- Requirements gathering
- IT systems analysis
- Change management
- Business process documentation
- Agile/scrum projects
- Product Management and Business Analysis
Languages
English
Fluent
Timeline
Senior business analyst
Capita Pensions Solutions Limited
2021.10 - Current
Bachelor of Science - Urban and Reginal Planning
University of Lagos
2021.02 - 2026.11
Business Analyst
Capita PLC
2017.11 - 2021.10
Project Manager (pro bono)
Jesus House
2016.11 - 2017.10
Digital Business Analyst
Digital Bananas Technology
2016.04 - 2016.11
Head of project sales
Black Pelican Limited
2008.01 - 2016.03
Level 7 Strategic Management & Leadership Practice - Management & Leadership
Chartered Management Institute
2001.04 -
Level 3 Certificate in Leadership and Management - Management & Leadership
Chartered Management Institute
2001.04 -
Practitioner Cert. in Requirements Engineering - Requirements Engineering
British Computer Society
2001.04 -
Azure Fundamentals - Azure Fundamentals
Microsoft
2001.04 -
Professional in Business Analysis - Business Analysis
Project Management Institute
2001.04 -
Project Management Professional - Project Management
Project Management Institute
2001.04 -
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