Obianuju Egwuonwu
Summary
Detail-oriented and organised administrative assistant with noted experience in administrative management, expertise in managing multiple tasks and projects effectively, providing outstanding support to executives, managers and team members. Adept at coordinating daily workflows and meeting deadlines. Excellent interpersonal skills and able to communicate effectively with internal and external stakeholders.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Manager
The London School of Makeup
Woolwich, London
10.2022 - Current
- Managed payment links and generated invoices for 100+ students, including solving any related problems.
- Screened and responded to customer emails within 24 hours.
- Increased inbound traffic and lead generation by 20% through developing social media content and engaging its community of followers.
- Earned commendation for improving company's decision making process by creating and updating cash flow spreadsheets, which provided forecast to enable efficient cost control.
- Communicated closely with Administrative Manager regarding needs, concerns, or issues in office.
- Managed team of 3 administrative assistants to see that tasks were completed on time and high quality.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Designed and distributed weekly student newsletters and other key student communications.
- Increased students attendance by 10% during complete tour of school on open day, while educating them about courses available, its benefits and other essential information.
- Created organised filing system to manage department documents.
- Acquired working knowledge of utilising Google workspace, click up, Microsoft office, booking systems, and filing.
Administrative /IT Project Coordinator
CED Technologies
, Lagos
04.2022 - 11.2022
- Worked as single point of contact for over 15+ clients, answering all their requests and questions in timely manner.
- Coordinated with offshore technical teams in Singapore and India to resolve project issues and mitigate risks.
- Monitored and reported key project milestones, risk/issue mitigation actions and provided status updates to senior management.
- Coordinated material procurement and required services for projects within budget requirements.
- Served as Chief Information Security Officer's administrative assistant, preparing daily and trip plans and managing all email interactions in an effective and timely manner.
- Communicated project updates to stakeholders at all levels.
Assistant Project Manager
Excala Global Limited
, Lagos
08.2020 - 04.2022
- Successfully coordinated international logistics of client's branded items shipped from China to Nigeria and completed project 1 week before its scheduled arrival.
- Eliminated bottlenecks in supply chain management of 3 projects by maintaining frequent call-backs and communication with suppliers, resulting in 2 weeks early project completion.
- Led team of 10 to streamline manufacturing process of client's branded bedding items from start to finish and achieved completion within tight time frame of 2 days.
- Recruited and managed offshore manufacturing and design team of 3 and maintained active communication to achieve project targets.
- Acquired thorough grasp of all essential onsite transportation activities by cultivating strong professional relationships with suppliers.
- Developed and maintained project documentation for reliable records.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Retail Support Administrator & Customer Service
Things & Stuff Enterprise
, Lagos
11.2013 - 07.2020
- Successfully planned and managed store relocation from one operational location to another (three times initial capacity), with no downtime and no interruption to normal operations.
- Increased customer base by 20% by offering existing customers exceptional services, resulting in word-of-mouth marketing.
- Suggested employment of visual merchandising efforts, which increased customer interest in company's products.
- Collaborated with team of three customer service and operational personnel to resolve problems, improve operations and provide exceptional service.
- Boosted online purchases to at least 10 call-backs weekly by operating online ordering system to ensure all orders were processed and completed within advertised fulfilment times.
- Negotiated contract conditions with suppliers and subcontractors and applied effective time management techniques to meet tight deadlines.
- Implemented forward-thinking engagement strategies with courier service providers to slash order cancellations and delivery disappointments by 30%.
- Took charge of opening and closing procedures, POS systems, stock control and visual merchandising, contributing to award for best merchandised store in Lagos mainland region.
- Provided training to new team members, ensuring they were fully compliant with company policy and expected levels of service.
Education
Registered PRINCE2 PractitionerAXELOS Global Best Practice - Project Management
AXELOS Global Best Practice
London08.2022
Diploma - Customer Service
Alison- Empower
Galway06.2022
Professional Certificate - Graduate Finishing Program
Poise Nigeria
Lagos, Nigeria10.2011
Bachelor's Degree - Political Science
University of Lagos
Lagos2011
Skills
- Advanced MS Office Suite Knowledge
- Excellent written and verbal communication skills
- Strong organizational and time-management skills
- Ability to handle multiple tasks and deadlines simultaneously
- Knowledge of office procedures and equipment
- Customer Relationship Management
- Telephone Etiquette
- Team Support
- Database Administration
- Administrative Support
- Meeting Scheduling
- Project Management
- Clerical Support
- Client Meetings
- Administrative Management
- Invoice Management
- Professional Correspondence
- PowerPoint Presentations
- Daily Logs
- Customer Care
- Supplier Relations
- Meeting Support
- Financial Documentation
- Planning and Prioritization
- Electronic Filing System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Administrative Assistant Manager
The London School of Makeup
10.2022 - Current
Administrative /IT Project Coordinator
CED Technologies
04.2022 - 11.2022
Assistant Project Manager
Excala Global Limited
08.2020 - 04.2022
Retail Support Administrator & Customer Service
Things & Stuff Enterprise
11.2013 - 07.2020
Registered PRINCE2 PractitionerAXELOS Global Best Practice - Project Management
AXELOS Global Best Practice
Diploma - Customer Service
Alison- Empower
Professional Certificate - Graduate Finishing Program
Poise Nigeria
Bachelor's Degree - Political Science
University of Lagos
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