I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I prioritize exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident in navigating challenges in busy environments.
Hi, I’m
obiageli ogbu
Customer service
Leicester,Leicestershire
Summary
Overview
3
years of professional experience
4
years of post-secondary education
1
Certification
Work history
Imago Venues Elite Athlete CentreLoughborough, Leicestershire
Duty Manager
08.2022 - Current
Job overview
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Led team to deliver top-quality service and achieve company targets.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
- Wrote end-of-shift reports to facilitate service continuity.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Actioned and resolved guest feedback to boost service quality.
- Handled customer complaints calmly and professionally to maintain the hotel's reputation.
Mint PeopleLeicester
Hospitality Staff Member
03.2022 - 08.2023
Job overview
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to thecorrect tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
Olaedo Naturals LimitedAbuja, Nigeria
Social Media Sales Manager
01.2021 - 02.2022
Job overview
- Increased online sales profits through strategic digital marketing.
- Created email marketing campaigns for enhanced customer engagement.
- Used proven sales strategies to grow Average Transaction Value.
- Maintained high feedback ratings through enhanced customer service.
- Monitored new sales platforms and technologies to expand business scope.
- Grew customer reach using Facebook, Instagram and Google.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Strategized cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Developed marketing plans to support department strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of staff, driving performance with motivational strategies to exceed sales targets.
- Customized promotional strategies to meet the needs of different clients, products and services.
Education
De Montfort UniversityLeicester
Master of Science from International business
01.2022
University overview
Veritas University Abuja Abuja, Nigeria
Bachelor of Science from Industrial chemistry
09.2015 - 07.2019
University overview
- President of the Student union government (SUG)
- I completed my undergraduate studies and achieved a Merit
Skills
- Customer relations expertise
- Front desk operations
- Operational oversight
- Service management
- Guest experience improvement
- People management
- Strong listening skills
- Communication skills
Languages
English
Fluent
Korean
Beginner
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Duty Manager
Imago Venues Elite Athlete Centre
08.2022 - Current
Hospitality Staff Member
Mint People
03.2022 - 08.2023
De Montfort University
Master of Science from International business
01.2022
Social Media Sales Manager
Olaedo Naturals Limited
01.2021 - 02.2022
Veritas University Abuja
Bachelor of Science from Industrial chemistry
09.2015 - 07.2019
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