OANA MARIA PAVAL
Gravesend,United Kingdom
Summary
Highly efficient and adaptive team player with a strong background in customer service and social media management. Demonstrates excellent communication, problem-solving, and conflict resolution skills. Proficient in multitasking, remote teamwork, and Excel, with a proven ability to remain calm under pressure. Committed to staff education and training, with a keen focus on customer needs analysis and creative problem solving. Energetic work ethic combined with expertise in public speaking and written communication.
Overview
11
11
years of professional experience
Work history
Waitress
Southend airport
Southend on Sea, United Kingdom
2017.06 - 2017.11
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Waitress
Brands hatch
West Kingsdown, United Kingdom
2019.06 - 2019.08
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Maintained clean and organised dining area for customer comfort.
Warehouse worker
central agency
Newcastle, United Kingdom
2016.10
- Streamlined workflow by creating efficient goods organisation system.
- Ensured safety standards with regular equipment maintenance checks.
- Loaded lorries to expedite delivery schedules.
Concierge
GSM LONDON
London, City of London
2023.12 - 2024.07
- Enhanced guest satisfaction by providing excellent customer service.
- Ensured smooth operations for daily concierge activities.
- Maintained professional demeanour whilst dealing with difficult situations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Maintained a safe environment by monitoring access control systems.
- Provided assistance for visitors, enhancing their experience.
- Improved site safety with regular patrolling duties.
- Responded promptly to emergencies, ensuring the well-being of all on site.
- Assisted in evacuation procedures during fire drills, promoting safety awareness.
- Enhanced customer service delivery through professional interaction with guests and staff.
- Managed lost-and-found items for visitor satisfaction.
- Handled complaints professionally, resulting in improved public relations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Operated telephone switchboard efficiently, improving communication flow.
- Delivered excellent guest support by answering queries about facilities and services.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Conducted fire and security alarm testing to create stable systems.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
Waiter porter
The Real Greek Ltd
Dartford, Kent
2021.04 - 2024.05
- Improved customer satisfaction by providing excellent service.
- Managed table settings for a streamlined dining experience.
- Enhanced restaurant atmosphere with meticulous cleaning tasks.
- Assured smooth operations through effective communication with kitchen staff.
- Prepared tables for meals, ensuring a pleasant dining environment.
- Delivered food orders promptly for increased customer satisfaction.
- Gained repeat business with exceptional customer service skills.
- Maintained high cleanliness standards, improving overall restaurant appearance.
- Served customers efficiently to enhance their dining experience.
Babysitter
Marilena Davies
Dartford
2017.02 - 2020.02
- Playing with Sarah
- Cleaning up the play area
- Outdoor activities
- Bathing and dressing
- Preparing meals and snack
- Helping with homework
- Driving her to school and pick up
- Doing laundry and light house duties
Supervisor
Chigwell
Crayford, Bexley
2018.11 - 2018.12
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
- Coordinated with other supervisors to maintain consistency across shifts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Monitored employee attendance records for maintaining discipline within the team.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
Warehouse worker
A1 personnel (Bare Minerals)
Basildon
2016.12 - 2017.02
Warehouse worker
A1 personnel (CBT PACKAGING)
Basildon
2016.12 - 2016.12
Cleaner in offices, hotels and other establishments
jewish college
Gateshead, United Kingdom
2016.04 - 2016.10
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Kept communal areas tidy and well-organised for optimal functionality.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
Door-to-door salesperson
sorgenia s.r.l
Latina
2016.04 - 2016.04
Personal assistant
MariaGrazia Bastianelli
Cisterna di Latina
2015.05 - 2016.01
- Helping with house duties
- Helping with meals preparation
- Driving her where needed
- Shopping
- Dealing with Bills
- Managing appointments
- Helping with medication
- Helping with diabet checking and Blood presure
Cashier, shelf organiser
you supermarket
Cisterna di Latina
2014.01 - 2015.01
Education
NVQ Level 5 - Business Management
London School of Commerce
London 2023.11 -
Languages college -
Massimiiano Ramadu
2010.09 - 2015.06
Skills for the workplace level 4 -
University of Wales Trinity Saint David
2019.09 - 2020.08
Course - Employment
Skills max
Gravesend, Kent 2024.10 - 2024.11
Skills
- Calm under pressure
- Multitasking
- Excellent communication
- Problem-solving
- Public speaking
- Conflict Resolution
- Excel proficiency
- Customer needs analysis
- Staff education and training
- Creative problem solving
- Remote teamwork
- Highly efficient
- Customer service expert
- Adaptive team player
- Energetic work ethic
- Social media management
- Written and verbal communication skills
Custom
- Time management
Personal Information
- Date of birth: 08/08/95
- Gender: Female
- Nationality: Romanian
Languages
Romanian
Native
Italian
Fluent
English
Fluent
Spanish
Intermediate
Timeline
Course - Employment
Skills max
2024.10 - 2024.11
Concierge
GSM LONDON
2023.12 - 2024.07
NVQ Level 5 - Business Management
London School of Commerce
2023.11 -
Waiter porter
The Real Greek Ltd
2021.04 - 2024.05
Skills for the workplace level 4 -
University of Wales Trinity Saint David
2019.09 - 2020.08
Waitress
Brands hatch
2019.06 - 2019.08
Supervisor
Chigwell
2018.11 - 2018.12
Waitress
Southend airport
2017.06 - 2017.11
Babysitter
Marilena Davies
2017.02 - 2020.02
Warehouse worker
A1 personnel (Bare Minerals)
2016.12 - 2017.02
Warehouse worker
A1 personnel (CBT PACKAGING)
2016.12 - 2016.12
Warehouse worker
central agency
2016.10
Cleaner in offices, hotels and other establishments
jewish college
2016.04 - 2016.10
Door-to-door salesperson
sorgenia s.r.l
2016.04 - 2016.04
Personal assistant
MariaGrazia Bastianelli
2015.05 - 2016.01
Cashier, shelf organiser
you supermarket
2014.01 - 2015.01
Languages college -
Massimiiano Ramadu
2010.09 - 2015.06