Oana-Cristina Palacean
London
Summary
Dynamic Assistant Manager with over five years of experience in the coffee industry, driving operational excellence and team performance in fast-paced environments. Expertise in supervising barista teams and managing coffee shop operations, ensuring high-quality customer service and adherence to industry standards. Proven ability to lead and inspire teams while maintaining a focus on efficiency and productivity. Continually pursuing professional development to enhance managerial skills and industry knowledge. Dedicated to contributing to a positive and engaging coffee shop atmosphere.
Overview
10
10
years of professional experience
Work History
Apprentice Bartender
Mondrian Hotel
Doha
08.2024 - 12.2025
- VIP Lounge /Smoke Mirrors
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Up sold additional drinks and food items to customers.
- Developed a signature cocktail menu that became a customer favorite and increased sales.
- Maintained a clean and organised bar area, ensuring compliance with health and safety standards
Assistant Manager Bar Coffee Shop
Derwent London
London
05.2023 - 07.2024
- In the role of Assistant Manager at Derwent London, responsibilities included overseeing daily operations and ensuring exceptional service quality. This position required effective leadership skills to guide the team and manage customer interactions. A strong focus was maintained on maintaining quality standards and enhancing the overall customer experience.
- Implemented training programs for new staff, resulting in improved service efficiency.
- Monitored inventory levels to ensure optimal stock availability and prevent shortages.
- Resolved customer complaints swiftly, contributing to a higher satisfaction rate.
Care Support Worker-Teenagers with disabilities
Agincare
London
01.2021 - 06.2022
- Collaborated with other health care professionals to coordinate patient care
- Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care
- Developed and maintained positive relationships with clients and their families, providing them with a sense of trust and security
- Assisted clients with day-to-day activities, such as meal preparation, shopping, and personal care
Barista Shift Supervisor
Orri Coffee
06.2019 - 04.2021
- Serving as the Head Barista at Orri Coffee involved leading the coffee preparation team and ensuring the delivery of top-quality beverages. This role required a deep understanding of coffee varieties and brewing techniques, fostering a culture of excellence within the team. The focus was on creating a welcoming atmosphere for customers and providing outstanding service.
- Designed a seasonal menu that increased customer engagement and sales.
- Trained and mentored junior baristas, enhancing their skills and confidence.
- Implemented a feedback system to continuously improve service and product quality.
Barista
Beezoo
Kent
01.2017 - 01.2018
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Waitress/Front of House/Barista
Wimpy Restaurant
Kent
02.2016 - 12.2016
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
Education
None - ISO 22000 & HACCP Awareness
Mondrian Hotel
Doha 10.2024
Diploma - Hospitality
European Bartender School
London 04.2024
NVQlevel 2 - Beauty
Hairdressing And Barber
London 01.2024
Associate's Degree - Business and Management
New College Durham
London 11.2023
Skills
- Team Leadership
- Customer Service
- Operational Management
- Staff Training
- Quality Assurance
- Inventory Management
Languages
Romanian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Apprentice Bartender
Mondrian Hotel
08.2024 - 12.2025
Assistant Manager Bar Coffee Shop
Derwent London
05.2023 - 07.2024
Care Support Worker-Teenagers with disabilities
Agincare
01.2021 - 06.2022
Barista Shift Supervisor
Orri Coffee
06.2019 - 04.2021
Barista
Beezoo
01.2017 - 01.2018
Waitress/Front of House/Barista
Wimpy Restaurant
02.2016 - 12.2016
None - ISO 22000 & HACCP Awareness
Mondrian Hotel
Diploma - Hospitality
European Bartender School
NVQlevel 2 - Beauty
Hairdressing And Barber
Associate's Degree - Business and Management
New College Durham