Oana Boca
Harrow,England
Summary
Detail-oriented Business Management student with leadership experience in operations and logistics. Skilled in analysing KPIs, coordinating teams, and managing projects to enhance customer experiences. Passionate about luxury retail and digital commerce, seeking to leverage organisational and problem-solving skills in a customer-focused retail or eCommerce environment.
Overview
4
4
years of professional experience
Work history
Operations manager
Amazon Logistics
Wembley, Brent
2025.09 - Current
- Coordinated daily operations for a team of 20+ employees, ensuring smooth workflow in a fast-paced environment.
- Implemented process improvements that enhanced operational efficiency.
- Monitored operational performance while ensuring high service standards and customer satisfaction.
- Analysed operational KPIs and performance data to identify improvement opportunities and support business decisions.
- Collaborated with stakeholders to streamline staffing, recruitment, and operational planning processes.
- Managed multiple priorities simultaneously while maintaining accuracy under tight deadlines.
Delivery driver
Amazon Logistics
Wembley, Brent
2022.12 - 2025.09
- Coordinated high-volume daily schedules, ensuring timely deliveries through effective time management.
- Delivered outstanding customer service, enhancing customer satisfaction in a fast-paced environment.
- Assisted with route planning and facilitated onboarding of new team members to streamline training process.
- Developed strong attention to detail and problem-solving skills while adapting to changing priorities.
Flight attendant
Ryanair
Luton, Luton
2023.02 - 2023.08
- Delivered premium customer service while ensuring passenger safety and comfort.
- Communicated effectively with international passengers, ensuring exceptional service standards were consistently met.
- Resolved customer concerns to enhance passenger satisfaction in high-pressure situations.
- Collaborated in multicultural teams to ensure strict adherence to operational procedures.
Cashier
Emporium Food
West Drayton, Hillingdon
2022.08 - 2022.12
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Processed cash and card transactions with precision, ensuring accuracy and minimising errors.
- Assisted customers with enquiries and resolved issues professionally.
- Worked collaboratively with colleagues to ensure efficient daily store operations.
- Collaborated with colleagues to streamline daily store operations, contributing to overall efficiency.
Education
NVQ Level 5 - Business Management
Arden University
Coventry 11/2023 -
Skills
- Project Coordination
- KPI Reporting & Performance Analysis
- Data Analysis
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Stakeholder Communication
- Cross-functional Collaboration
- Time Management
- Process Improvement
- Organisation
- Problem Solving
- Team Leadership
- Customer Experience
- Attention to Detail
Languages
English
Proficient (C2)
Romanian
Proficient (C2)
Timeline
Operations manager
Amazon Logistics
2025.09 - Current
Flight attendant
Ryanair
2023.02 - 2023.08
Delivery driver
Amazon Logistics
2022.12 - 2025.09
Cashier
Emporium Food
2022.08 - 2022.12
NVQ Level 5 - Business Management
Arden University
11/2023 -