Oana Boca
Harrow,City of London
Summary
Operations and logistics professional with extensive experience in last-mile delivery and a proven track record of leadership progression from driver to operations manager. Expertise in managing driver teams, optimizing delivery routes and ensuring operational performance in high-pressure environments. Proficient in workforce coordination, KPI monitoring and crisis management. Committed to developing scalable, high-performing delivery operations that consistently achieve and surpass targets.
Overview
5
5
years of professional experience
Work history
Operations manager
The Logistics Organisation
Wembley, Brent
2025.08 - Current
- Led and managed a team of over 20 drivers to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build a successful team.
- Evaluated performance metrics regularly, identifying areas needing improvement.
- Created a collaborative work environment for positive team dynamics.
- Maintained operational continuity in a fast-paced environment by making real-time decisions to optimize delivery outcomes.
- Reduced staff turnover through improved training and incentive schemes.
Delivery Driver
The Logistics Organisation
Wembley, Brent
2021.11 - 2025.08
- Started as a delivery driver and promoted to Lead Driver within the same company due to strong performance and leadership potential.
- Assisted with route planning, training new drivers, and ensuring smooth daily operations.
- Maintained safety, efficiency and customer satisfaction while completing high-volume deliveries.
- Gained firsthand understanding of driver challenges, which informed later operational decisions.
Flight Attendant
Ryanair
Luton, Luton
2024.01 - 2024.05
- Ensured passenger safety and compliance with aviation regulations.
- Delivered high-level customer service in fast-paced, high-pressure environments.
- Developed teamwork, crisis management, and operational discipline skills.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing overall flying experience for them.
Cashier
Emporium Food
West Drayton, Hillingdon
2021.08 - 2021.11
- Managed daily customer transactions and cash handling efficiently.
- Delivered excellent customer service during high-volume periods.
- Demonstrated reliability, responsibility, and attention to detail.
- Resolved customer complaints professionally leading to higher retention rates.
Education
NVQ Level 5 - Business Management
Arden University
Ealing 11/2023 -
GCSEs - Science
Emil Racovita Highschool
Vaslui, Romania 09/2016 - 07/2020
Skills
- Last-Mile Delivery Operations
- Driver Workforce Management
- Dispatch & Route Planning
- Operational Problem Solving
- KPI Monitoring & Performance Tracking
- Crisis Management & Resilience
- Team Leadership & Coaching
- Operational Efficiency & Process Improvement
- Training coordinating
Languages
English
Proficient (C2)
Romanian
Proficient (C2)
Timeline
Operations manager
The Logistics Organisation
2025.08 - Current
Flight Attendant
Ryanair
2024.01 - 2024.05
Delivery Driver
The Logistics Organisation
2021.11 - 2025.08
Cashier
Emporium Food
2021.08 - 2021.11
NVQ Level 5 - Business Management
Arden University
11/2023 -
GCSEs - Science
Emil Racovita Highschool
09/2016 - 07/2020