Open To Work
Nzenge Divine Poure
Aberdeen
Summary
I am an incoming fourth-year Hospitality Management student at Robert Gordon University, having successfully completed a one-year industry placement at The Red Carnation Hotel Collection in London. During my placement, I developed a strong understanding of hospitality operations, customer service excellence, and the delivery of high-quality guest experiences in a luxury hotel environment.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Hospitality Intern
Red Carnation Hotels
05.2025 - 08.2026
- Delivered high-quality guest service in a luxury hospitality environment, ensuring exceptional customer experiences aligned with brand standards including advanced table-side service such as The Crepes Suzette and Salad tossing
- Coordinated daily hotel operations across front office, food & beverage, and guest relations, enhancing overall service delivery
- Addressed guest enquiries, requests, and complaints to ensure high guest satisfaction and loyalty
- Collaborated with teams to ensure seamless operational flow during peak service periods, supporting a positive guest experience
Leisure Attendant
Sports Aberdeen
12.2024 - 05.2026
- Conducted safety and operational equipment checks, documenting findings to ensure compliance with safety standards.
- Participated in regular training sessions to enhance knowledge and skills, improving service delivery.
- Maintained cleanliness of facilities and followed cleaning schedules.
Bar staff
Chain Group
08.2024 - 09.2024
- Monitored ice machine production and filled drink ice dispensing bins, ensuring consistent availability for service.
- Mixed drinks and served wine, beer, and non-alcoholic beverages for multiple guests simultaneously.
- Mixed and served drinks, including wine, beer, and non-alcoholic beverages, efficiently managing multiple orders to enhance guest experience.
Front of House staff
Malinda Events Planning
05.2021 - 12.2023
- I excelled in greeting and seating guests, accurately managing orders, and ensuring a flawless dining experience
- Collaborated with event planning team to execute weddings, parties, and graduations, enhancing guest experiences.
- Participated in venue setup, decoration, and catering, providing insights that improved client engagement.
Education
BA (Hons) - International Hospitality Management
Robert Gordon University
Aberdeen, UK05-2027
High school certificate - Science
Levi C. Williams High School
Monrovia, Liberia07-2023
Skills
- Guest relations management
- Guest satisfaction
- Sales and upselling
- Reservation management
- Microsoft Office (Word, Excel, Power Point)
- Language proficiency
- English
- Microsoft Office Suite
- Satisfaction tracking
- Intermediate
- Language proficiency
- Guest relations
- Reservation handling
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteHybridLocation: Aberdeen, ABE
Open to relocation: No
Timeline
Hospitality Intern
Red Carnation Hotels
05.2025 - 08.2026
Leisure Attendant
Sports Aberdeen
12.2024 - 05.2026
Bar staff
Chain Group
08.2024 - 09.2024
Front of House staff
Malinda Events Planning
05.2021 - 12.2023
High school certificate - Science
Levi C. Williams High School
BA (Hons) - International Hospitality Management
Robert Gordon University